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Hotel de la Pace – reviews, photos

3.0 of 5
Via Lamarmora, 28, 50121 Florence, Italy
Hotel amenities
Hotel de la Pace
Hotel de la Pace
Hotel de la Pace
Hotel de la Pace
Hotel de la Pace
Hotel de la Pace
Ranked #271 of 473 hotels in Florence
3.5 of 5 stars 126 Reviews
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126 reviews from our community

What travellers say about this hotel
  • Good location(3)
  • Nice room(3)
  • Very friendly(3)
Traveller rating
    32
    42
    24
    14
    14
Only show reviews for Family (18) | Couples (42) | Business (6)
Date Rating
Fort Myers, FL
Top Contributor
63 reviews 63 reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
“no problems - nice stay”
4 of 5 stars Reviewed 7 February 2012

The Good:
Location - at the edge of town - walkable to sights but quiet area; many restaurants close by.
Rooms - our room was spacious, very clean, overall quite comfortable.
Small balcony
Very quiet
Front desk staff - very helpful
Beautiful lobby and breakfast area.

The Bad:
beds were VERY firm.
Wifi expensive - $8E per day

The Ugly:
Breakfast - abhorrent coffee. Slim pickings.

Overall a good stay for 3 nights. Would recommend.

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 8 more reviews by 4hersheybear for Florence
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteldelapace, Responsabile relazioni pubbliche at Hotel de la Pace, responded to this review
4 April 2012
Dear customer,

we thank you for your fair review. We remind that WIFI internet in the only extra service we have althought we offer many other free services such as the the and coffee kettle or the free bike hire.
Thank you for recommanding our Hotel! Hope to have you staying here soon again!

Best regards,

Giorgio
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Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Very Nice”
4 of 5 stars Reviewed 23 December 2011
1
person found this review helpful

The Location was convenient to Florence. Short ride by bus or about a 20 minute walk to many sites.. Rooms were small but average for Europe.. Breakfast was good.. Staff very helpful and spoke very good English..Would recommend to family and friends..

  • Stayed March 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by StormyIllinois for Florence
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteldelapace, Responsabile relazioni pubbliche at Hotel de la Pace, responded to this review
4 April 2012
Dear Customer,

we are glad for your apreciation and we thank you a million for your attention.

Best regads,

Giorgio
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Florence, Italy
2 reviews
1 helpful vote 1 helpful vote
“Unfriendly, uncomfortable and unfair”
1 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

I booked a friend into this hotel and it was a disaster. The rates online were better than what they told us and they wouldn't honor those rates. My friend was uncomfortable and the elevator that was near her room was quite noisy. The telephone didn't work and neither did the TV. I will never recommend this hotel to anyone ever again! They were most unpleasant.

  • Stayed November 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask NancyRica about Hotel de la Pace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteldelapace, Responsabile relazioni pubbliche at Hotel de la Pace, responded to this review
4 April 2012
Dear Madam,

I perfecly remind you showing up in front of the desk, with your friend staying here, not even greeting me and shooting out complains about the prices. Let's talk about who was unfriendly.. The room you booked was a double room for single use, as we provided your friend with at the arrival. The rate you claimed was the rate for a single room with a no refundable rate.... What to say?
If you wanted a no refundable rate and nevertheless for a regular single room because you were sure your friend would come you had to specify it at the moment you made the booking or booking the that room on line directly, we are not trying to trick anybody. Differently is booking a specific type of room, time in advance, at a normal rate, having the chance to cancel or modifying your reservation untill 48 hours before you first day stay and then claim to have a better rate once you alredy checked in...
All the rest of the complains you entered in this review are regarding problems which have never been told us at the reception by your friend, because, in that case, we would have been fixing everything right away, that is why it sounds more like you would like to add bad judgements to make your dissatisfaction stronger...
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“Badly needs Decoration and Fundamental Deep Clean”
2 of 5 stars Reviewed 19 October 2011
5
people found this review helpful

The initial impression given from the front entrance of the hotel is good with a grandish entrance and reasonable reception desk. The breakfast room are to the right and the lounge/bar to the left as one enters and both quite reasonable spaces with cheerful decoration. I noted that the dried flower arrangements on each floor were incredibly dusty as if they had been put in place many years ago.
We were given rooms on the 4th (top) floor, which were barely adequate in respect of size and furnishings. My single room had its bed along one wall butting up against the single door cabinet and mini-bar. I estimate the room was about 9ft long by 5ft wide, with a cabinet style toilet area off the room. Natural light entered the room from a narrow window 8ft above floor level and a peculiar semicircular window at floor level, neither provided a view. The decoration was in dark wood, orange and yellow paint and all surfaces were badly marked by black marks. There was no table of any sort in the room and I had to use the dirty cloth covered stool to balance reading material on. The room would have been adequate for a one night stay but for a week it was miserable and claustrophobic. Although we were promised free internet access this did not prove to be true, as the cost is €8 per day, or €5 for an hour in the lounge. Continental breakfast was adequate varied and all ingredients seemed fresh. The hotel is a walkable distance from the Duomo and on the same street as the Academia Della Galleria which houses Michelangelo's David. We also discovered that if you made any taxi arrangements through the hotel there were hidden charges, which were not explained up front. Be warned the hotel needs a Deep Clean and fundamental redecoration throughout.

Room Tip: Insist that you are not housed on the 4th floor, no views whatsoever.
See more room tips
  • Stayed October 2011, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Stuart H about Hotel de la Pace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteldelapace, Responsabile relazioni pubbliche at Hotel de la Pace, responded to this review
11 April 2012
Dear customer,

as the hotel De La Pace took the place of an ancient renovated 18th century palace, not all the rooms are the same size and shape, it happened to me to say it before. This implies advantages and disadvantages. The room were you have been staying in fact is located at the 4th floor which is a natural mezzanine. For this reason there was no wide windows but only half moon windows at the ground level. The room where you stayed is a regular single standard room even though it might appear smaller compared to other rooms of our hotels, but you need to consider that on the basis of the hotel movimentation, and occupation, and room vacancy, we make our best to give the best rooms to our customers in order of booking. It is very common in fact we provide our clients with double rooms for single rooms even if it is not requested at the same rate of a single room.
The Internet is the only extra service we have, and we specify it since the beginning, nevertheless we cooperate with several agencies and we offer packages with special offers in which the WIFI is sometimes included in the price, once the client is telling us the wifi was included in the Hotel offer purchased, we immediately provide the client with a free WIFI, otherwise we give for granted that the WIFI needs to be paid as for all the rest of the clients.
One last note. The are no surcharges if the Hotel is calling a taxi for the clients, and quite the opposite, we always make free call to call taxis for our clients. This is a common misinformation. The surcharge whatever taxi is adding at the final bill is equal to the cost of the itinerary and time for the taxi to come from the place where it was stationed to the place where it has been called to, no matter if our hotels is calling the taxi or if a single client is calling a taxi from a cell phone on the street. These information are well specified inside every taxi, and we provide our clients with every information requested, even these, but this doesn't seem to me to be one of the main and general information due to be given to our clients while they are staying here, I repeat, if it is not specifically requested, we rather like to provide our clients with information reguarding itineraries, tours, museums information, restaurant recommandations, etc.
We apreciate your attention and notes reguarding the dust on the dried plants located on the floors, and we profit this precious information to awarn our personnel working on the floors to pay more attention to the cleaning of those decorations in the future.

Best regards,

Giorgio
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Cuneo
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very good deal”
4 of 5 stars Reviewed 2 October 2011

The hotel is nice and 10min far from the dome, museums and downtown. Just go strait on the road and you reach the main square. Easy access with car, even if in the ZTL, they can avoid fines for your car. Parkings in the surroundings, 20-24€/day each car. Room big and clean, quite good breakfast (busy too).

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask FedeAleCuneo about Hotel de la Pace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteldelapace, Responsabile relazioni pubbliche at Hotel de la Pace, responded to this review
11 April 2012
Dear customer,

we are glad for your appreciation and you kin and fair cooments.
Thank you also for you attention and your precious contribution.

Best regards,

Giorgio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hotel de la Pace

  • De La Pace Hotel
  • De La Pace Florence
Address: Via Lamarmora, 28, 50121 Florence, Italy
Price range (per night):* INR4,313 - 13,050

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