We stayed in late December. This hotel is centrally located just inside the no-car zone. Staff was not as friendly as our hotel in Rome but very knowledgeable and directed us to great restaurants and shops. Best selection for breakfast we had in italy including American eggs (kind of runny but I give them credit for making the effort) and sausage. One problem is that, like in many European hotels, there is only a central heat - so you can't adjust the thermometer. It was very hot in our room so we had to keep the window open - unfortunately it was very noisy outside.

The front desk staff are extremely helpful, knowledgeable and personable. Myself and 2 girlfirends stayed at this hotel in October. During our stay we had arranged a wake up call as we were taking a tour of the Cinque Terre. Unfortunately, the wake up call didn't come and we woke up with no time to get to our designated meeting point to begin our arranged tour. When we alerted the front desk, they immediately made arrangements for us to meet our tour at lunchtime. They were very apologetic, accepted that they had neglected the wake up call and rectified their error. Interestingly, we needed to use the regional train system to meet up with our tour which proved to be another adventure to add to our list. It made our day that much more memorable and in actual fact we missed little more than the bus ride out of Florence to the first tour stop! The hotel reimbursed us for all expenses + more incurred that day.
The bar staff is also very friendly-with great service and snacks.
The location of the hotel is fantastic. About a 7 minute walk to the train station (with luggage) and 5 minutes to the duomo!! I would definitely stay here again!!

Typically we spend little time in a hotel room, besides sleeping and breakfast. Italian hotel breakfasts are impossible to resist, and theirs did not disappoint. After each of 4 days roaming the streets, shops and museums of Florence we looked forward to settling into our apartment sized room. Great bed and pillows and linens. Excellent spacious bathrooms - we had TWO - near-instant hot water, plenty of thick towels and collectible bathing products. The feeling inside is comfortably elegant - not formal - only the staff wore ties and jackets. Decor in the style of early 1900's, but solid, comfortable. . They were remodeling some rooms, but we never heard or felt any evidence of the work.

Location is superb. Auto traffic, other than taxis, is not permitted in the center of Florence, and this hotel is just inside the pedestrian zone. Out the door to the left and cross the alley to reach Cantinetta Antinori for an excellent meal (M-F) and their amazing Antinori wines. (very reasonable prices for great food and wine. We paid more for a LOT less elsewhere). Two minutes more to the left is the train station. If you turned right out of the hotel, you are on Florence's most elegant shopping street, Tournabouni. No cars or scooters to dodge. Walk that way one block and turn left to reach Piazza da la Republica. Continue to reach...everything. Its all right there!

The hotel staff are remarkably courteous and eager to help. Wifi only in the lobby area. Ethernet cabling in the room. In winter the Italian hotels tend to be very warm, and this one follows that trend. We turned the heat off and opened windows, in December, before settling into bed.

Very easy to get to the hotel by Taxi. I don't know if there's train service from FLR to the center. Probably bus, but we didn't bother. After arriving from SFO we craved a bed

When the time came to move on we rented a car from Hertz, a few blocks away, to drive to Lucca, and then to Verona. Did not need a car in Florence. .

Breakfast was an inviting feast at this hotel - a generous offering of food and beverages presented made for a wonderful start to each day. And that generosity reflected the quality of service overall. In a wide boulevard offering high end (window) shopping, this is a great base to explore Florence. It's within easy walking distance from the railway station, key sites of significance and some wonderful local restaurants. With one exception, I found the staff very friendly and keen to assist. Yes, I'll stay here next time too.