We think about having to make some precise statements to how much dictate; first allow us to express our surprise in the reading of this critique the guest after the stay, at the check out time, on our stay card has appraised our structure in positive way.
We depart for first underlining some details concerning our RistoArte:
our prices are proportionate to the professionalism of the service and the quality of our products, a chianina meat certified and checked by the autorities it has a different price of an Argentinian meat, a restaurant with a paper of wines of around 1350 different labels it has a very various band of prices, our RistoArte was every week completely reserved from Italian generally and clients of the place, clients that carefully choose whether to eat and client that perfectly know the relationship quality price; inside the city of Cortona there are a lot of “Trattorie” and “Osterie” with lower prices but, without nothing to remove from what they offer, the quality of the products is not comparable to what we treat in our RistoArte Corys.
Passing to the problem of the spaces for read a book we specify that never a guest has been forced by anybody to sit down in the RistoArte while the other guests consumed the lunch, a solution has been found seen the external rainy wheater and considering that the posting to our reception was not enough, the proposed solution was that to arrange the guests in our wine cellar in the table predisposed for the tastings, anybody was thrown they out. The area relax of the swimming pool has always been to disposition of our guests and doesn't exist a prohibition to read a book in that zone yet, and we also remember that in order to make the guest feel well despite the rainy day has been prepared an appetizer (offered) and they have been able to sit outside in the terrace under our external gazebis.
But we also go before, Cortona is an Etruscan city built on a promontory, it is very difficult to find level roads in this zone therefore, in the booking we everytimes told of the distance (1 km) and of the time of route for arriving in the principal plazas, we also recommend to bring a torch considering that we think that not all the people have gotten used like us to walk in dark and that therefore it is useful to inform the clients of the scarce brightness of some zones;we told also of the fact that we didn't have private parking and despite this we give when we can the possibility to park in front of the entrance of the hotel despite this was not usually allowed, but we can continue.
We don't believe that the room that we have offered is small, considering that is a room of 24 m², excluded bath; the tour that has been offered has been a surprise that we have wanted to do because for the first time we have this new initiative with an archeological association of Cortona, we have offered a driven visit of an hour which cost normally € 100,00, there have been an incomprehension with the association for the cost of the ticket of € 2,00 each person, cost that we would certainly have refunded (maintaining our word for the FREE visit), but despite our curiosity and the numerous times when we have asked to the guest if everything had been all right, considering that it was the first time that we collaborated with this new initiative, he had never made sign to such incident.
The owner in person was interested in to ask what the result of the Tour had been, more than once; without counting that the service shuttle (going and return) from the Tour has not leastly burdened on the costs, also this has been completely offered and nobody would certainly have refused to accompany the guest in center in the case of necessity.
Said this and avoiding to add other we beg the guest to analyze better the everything and to appraise the appointment of everything, of our staff and all the services of the hotel and the RistoArte that we have been made he available, is therefore more objectives in his declarations, unfortunately we can’t already give the moon but we put all our life to improve day after day, to remain in our certified quality (ISNART) and to make that whoever feels him to really ease.

Hotel RistoArte Corys Management