I usually never reply to reviews because I don’t want to influence in any way the judgement of those who read it, but this time I must do so because it is only right and proper that I reply to this defamation.

First of all I would like to clarify the position of the suppler/celebrant… this person has distanced them self for a long time from this company for serious reasons, for which they never explained and I have even less desire to expose them here, for reasons of privacy, and only for this are the motives that have brought me to express my desire to not collaborate with such a person. But to satisfy the needs and the requests of our clients I have had no further dealings with the person in question - but from today, from what has been said, it appears clear that my fears of a negative and defamatory influence in our confrontation have been fully confirmed…this leads me to a logical conclusion to be able to say that the guests who have already come prevent in a negative way any confrontation.

I am very perturbed and sad about that which I have read, All of us have worked hard and have given 100%, as we always do for every one of our clients, to give those who stay with us the most beautiful and pleasant time possible! And so it has been - and this has been confirmed by the same newlyweds and by the majority of their guests before and after the event.

We have satisfied all their small needs, nothing has been left to chance.and I am happy that the majority of the guests have praised us with words of thanks and esteem, writing numerous beautiful dedications in our guest book on their departure.

It seems only right for me at this point to be more precise:
As soon as your guests arrived, and in fact prior to check in I realized, and only then, that some of the rooms had been assigned to newlyweds and person that were not part of the same family and that in some cases hardly even knew them - this naturally was in order to lower the price and share the cost of the room for 3 or 4 persons according to the room size. I was told that the guest were to personally pay the cost of the room. Also during the morning of the wedding some people who were not staying at the hotel, without any previous advice, had used some of the hotel rooms, to freshen up, have a shower and change clothes, asking for additional towels for the shower and other requirements.

No harm in this, (even if unusual and a little untoward), if not for the fact that at the end they served themselves from the bar fridge in the room, and naturally we charged the respective room number, but they protested and no one wanted to admit to having consumed that which was used. In the end to avoid any unpleasant embarrassment and useless arguments, we paid for such consumption by the clients who stayed in the said rooms.

With regards the bottles of prosecco and wine. I would like to specify that not only that they were not debited any bottles outside the budget, but that we even served some extra bottles of prosecco without debiting the account, this is always done to try and best satisfy the client while respecting their needs by trying to offer the best service.

Given that today without any foundation I have been questioned about the number of bottles consumed and some drinks at the bar during the day of the ceremony, and I must underline that from the arrival of the guests consumption from the bar had started already from 2.30pm and not at the start of the aperitifs at 3.30pm, the party then continued for all day until 2.30am - and for the entire time the guests did not stop drinking and carried on their consumption at the bar - I leave to you to make your conclusion and comment - on the possible quantity of drinks that can be consumed in the space of 12 hours.

And to underline the fact that the guest must pay for their own consumption, (the cost of the consumption for the day of the wedding was already agreed in advance, on the occasion of our numerous exchanges of e-mail, as a lump sum with the newlyweds, without indicating if these were cocktails, beer, prosecco etc. to give an overall cost for the drinks, this should have been the responsibility of the newlyweds to advise their guests of this, given that the drink costs were to be debited to the guests, but evidently this was not done) to be able to choose ‘freely’ to pay directly at the bar or debit the drinks to their room, for those who were staying at the Relais, or enter them on a list with their name for the others who were not guests of the Hotel - ’who must make the payment at the end of the evening”. No one protested and as it happened those who paid the same evening, considered the amount correct for every drink included, but I must reflect on the fact that the only objections came from 2 couples who ‘Very cheerfully’ left the hotel without paying the account for their drinks, and that only the day after presented themselves at the reception to settle their drinks bill, and protested that at first it was unjust.

At the end to not create any unpleasant argument I believed it opportune, also on this occasion, to not insist further and to not debit the said drinks.

To be precise I have not ever charged for any glasses of water (and it seem to me even absurd that I must specify this!!!) and that the amount of which is the subject of the objection could be valued at the most at around 100euros - that, as well has never been paid by the guests even if it should have been.. I wish to underline this is not an economic fact but because I believe that the question should be taken back to its origin, or rather to the insinuation made about our professionalism and honesty that is still as it was before their arrival, and that therefore this has given the guests the liberty to be able to make false insinuations.

All this explanation has been necessary in order to clarify, as to what effectively happened. That which remains from all this is the certainly that we have done everything possible to make our guests stay special, and have been greatly deluded by their behaviour.

David Papi