The positives - about a ten minute walk into the centre of Taormina so you can benefit from the quiet of the outskirts but have a nice stroll after dinner. The position overlooking the bay and sea is excellent. The room was clean.
Unfortunately is the end of the positives!
This hotel is very dated and is in real need of some expenditure - rooms are shabby and lack character. Bathrooms are dated and ours had mould around the bath tub. Showers are weak and ours kept running hot then cold. Towels are thread bare.
The gardens are fairly neglected as is the pool area - for example, the pool showers were never cleaned during our stay, mosaic tiles had fallen off the showers, mirrors never cleaned, plants not tended.
Service - with the exception of the guy who tended the pool and Vincenzo, the staff were surly and in some cases rude - we began to wonder why the reception staff ever went into the hospitality industry! We appreciate the reasons for not providing irons however many hotels are only too happy to supply one, however we were charged for laundering clean clothes even though we specifically asked for them to be pressed. Staff in the breakfast room were slow to serve, slow to refresh the buffet and never smiled. Prices in the bar and pool were expensive.
the sad thing is this could be such a beautiful hotel with some investment and staff who want to provide good customer service.
Not good value for money. We would not recommend.
Room Tip: worth getting a sea view
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC