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Hotel Mediterraneo – reviews, photos

3.0 of 5
Via Tripoli, 40, 96100 Syracuse, Sicily, Italy
Hotel amenities
Hotel Mediterraneo
Ranked #20 of 62 hotels in Syracuse
4.0 of 5 stars 81 Reviews
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81 reviews from our community

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Vancouver
Contributor
20 reviews 20 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Good location but poorly maintained”
2 of 5 stars Reviewed 4 October 2010

We stayed at this hotel at the end of a bicycle tour in September of 2010. The location is not in attractive part of Siracusa, however it has the advantage of being only a 20 minute walk from Ortigia (the old City) and a like distance from the archaeological area.
The staff members in the hotel were very helpful and extremely accommodating. However, the hotel itself is very poorly maintained. Our room, though a very good size had old and beaten up furniture. The shower head did not stay in position and kept falling down to spray on the wall. There was no water pressure and there was insufficient hot water. The air conditioning was ineffective to the point that the staff allowed it to run while we were out touring. However, this still did not provide us with a comfortable temperature. The elevator did not have sides with the result that our suitcases were scraped by the elevator housing before we realized that we had to move them to the center of the elevator. The breakfast was very basic with the usual breads and sweets, very little fruit and no cereals.
We thought that this hotel really did not warrant 3 stars because of the poor maintenance.

  • Stayed September 2010, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Pietro65 about Hotel Mediterraneo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio Costa, Direttore generale at Hotel Mediterraneo, responded to this review
4 November 2010
Dear Mr. Pietro,

Thank you for your opinion about our Hotel on TripAdvisor. We are pleased to receive messages, good or not, from guests who spent someday of their holidays in Siracusa in our Hotel and we use to kindly reply to close our cycle of welcoming and hospitality.
We always ask our guest to leave a feedback because our purpose is to improve, always, our services and offer the best we can to our present and future guests. So we need even your help to understand where we need to change.

About your kind message we point you that the location of our hotel is far only 200 metres from Ortigia bridge, 5/10 minutes by feet, which is almost the same distance to the archaeological area.
As concerns the maintenance of our rooms, we think that nothing is missing in them considering a 3 stars Italian ranking (Satellite TV, air conditioning (hot/cold), Tea/Coffèe set in each room, hair dryer, telephone with external line, very wide rooms (despite almost all hotel), breakfast service in room, free wireless internet connection in all the hotel, the half of our room have a sea view of the Big harbour that in a few months will become the biggest tourist harbour for yachts in eastern Sicily (so now there is something not good to see outside…..due to the works in progress for the tourist harbour).
Moreover I want to point out the our furnitures are in a traditional Mediterranean style, but this is very different from ‘old’……..
Our hotel was first built in 2003 (restructuring a little historical building of the beginning of the 20th century) and then almost all renovated in 2008.

Regarding the shower, we have replaced them with new ones in all our rooms. It’s something we can not do every year and we appreciate you wrote this so we could well check the conditions of all our showers and so change them.
Unfortunately the hot water and its pressure was insufficient because, during the days you have been our guests, all our part of the city has had problems with SAI8 (the company providing water to all the city) due to works in progress to renovate the structures of our zone. These problems started 2/3 days before you arrived and ended (fortunately) just 1 day after your check out. We are really sorry you had this bad experience.

Moreover, the air conditioning system has been fixed (even thanks to your advice) and the elevator has got no sides because it is not a lift and has got one-opening to go in and out. For safety reasons and considering the difficulties we have with Italian security laws, we couldn’t replace the elevator with a new one until now. In 2011 we will solve the administrative problems so to replace it with a newer one.

Furthermore, as concerns breakfast, our hotel offers a varied breakfast menu in buffet style.
Our buffet is long more the 4 metres (!!!!) and we try always to offer the more different dishes we can (american, continental, etc….), considering that our guests come from all over the world and, obviously, they all have different tastes….

Since our opening in 2003, we have had more than 30.000 guests and we just had a few bad feedbacks about our breakfast (maybe about the 0,003% of our guests……) but, believe me, we are really disappointed and sorry to not have given you something you could really appreciate……even considering that our staff can always offer our guests something desired if asked.

Thank you again for your feedback about our services and its quality.
Be sure we will use it to improve our services.

Best Regards.

Claudio Costa
Direction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“good location, but doesn't look quite like their hotel photos”
3 of 5 stars Reviewed 28 May 2009

good location just a few minutes from the train station and about a 10 minute walk to Ortygia. Our room was quite plain with a balcony that was enclosed by walls and overlooked nothing. The bath was clean and OK, the room was quiet and the A/C worked better than any other in our 3 week trip. The photos of the hotel on various web sites - hotel.com, etc - are very well staged photos. The actual hotel is just as shown in the pictures, only MUCH smaller and MUCH, MUCH darker. Breakfast is very limited and simple. the walk to Ortygia is through a part of town that isn't very appealing - and after dark we took a taxi. However, the woman at the front desk was very helpful and made us feel very welcome. For the quality of the hotel, the location and the services, I think it's a bit pricey.

  • Stayed April 2009, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask riverparkgal about Hotel Mediterraneo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Good option...”
4 of 5 stars Reviewed 23 July 2008

Hotel is located only 10 walking minutes away from Ortigia (main attraction). Although the surroundings are not very nice the hotel itself is pretty well maintained and clean, actually, I understand that it was recently refurbished. We had a quadruple room that was very spacious and comfortable but not luxurious.

The staff is very friendly and helpful. Breakfast is good, they have real coffee (capucino and/or expressos) offered to you and a reasonable variety of bread, cheese, yogurts and ham.

Internet is available for a small charge.

The vicinity is a bit noisy, but generally speaking Italy is like that..

We have small kids and felt welcome and well received.

I would recommend this hotel should you are looking for a decent, authentic and clean place to stay, conveniently located in the proximity of areas of interest (although not in the middle of them).

  • Liked — The proximity to interest places
  • Disliked — Partially the vecinity
  • Stayed July 2008, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ask IvanV about Hotel Mediterraneo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle
1 review
“Stay somewhere else”
1 of 5 stars Reviewed 21 July 2008

Very noisy, in an area that appears mostly derelict. Walking back from the city centre at night was a concern. Lift noise woke us up every time it was used, staff talked on phones during the night with the noise echoing through the hotel. When we complained the reply was, yes the hotel is noisy. The only bright side was breakfast. For the money there must be better accomodation in Syracuse. Keep looking

Stayed June 2008
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Ask BigAl1_8 about Hotel Mediterraneo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
37 helpful votes 37 helpful votes
“A pleasant stay”
3 of 5 stars Reviewed 17 November 2007

The ‘double room with sea-view’ was at the back of the hotel, facing the old docks (now not in use) and a rather handsome but derelict building alongside the town police station. It was a view of the sea. Although on the map it looks as if there should be other buildings hiding the view, nothing else was built up between the hotel and the sea – the hotel is one block deep, with a (one-way) road going past the police station behind it, then the derelict building, then the open view along the docks. When we looked out of our balcony, we could see the old tramlines right below us – but they are not in use, a wall has been built just beyond them, around the back of the hotel, so they are in its ‘back yard’ so to speak and it all feels very safe. Another reviewer mentioned it was in an ‘industrial area’ - it is not actually an ‘industrial’ area at all. It is simply a ‘working’ area of town, not a tourist area – with small mechanics’ workshops and car repair workshops… a fresh, wet fish wholesaler(no smell), and shops selling gym equipment and such like. These are the ground floor areas of residential blocks of flats. It is in a side road (one-way) off a main square with plants and fountains…and a petrol station…, and to one side of the main Corso Umberto that leads to the bridge to Ortigia, the island and historic quarter. So Via Tripoli is quieter than a main road as regards traffic. Every morning we were awakened by the sweet smell of baking, as the baker is just two doors along. There is a little restaurant a few more doors away, and across the other side of the square there are a couple of cafés and fruit and vegetable shops etc.
The main roads (each is one way for motor traffic) lead to Ortigia island. A few times, we walked to Ortigia away from the road and along the open dock area with open views of sea. Any traffic, including the occasional bus kept (generally !) to the double white lines marked as ‘roadway’ on the asphalt. In a couple of years, when they have built the deep water marina and ferry terminal in the old docks area behind the hotel – it will be just in the right position for discerning tourists !
It is not far on foot to the bus terminal and the railway station, and to one of the main shopping streets in ‘modern’ Siracusa – Corso Gelone, with big stores, supermarkets and shops such as Benetton. Likewise, it is about ten minutes walk in the opposite direction to Ortigia, the marina, and the old town – again with a main road Corso Matteotti on which are shops rivalling the stores in Corso Gelone – another Benetton etc. and leading up to the Fountain of Artemis and Piazza Archimede.

The hotel is very pretty and recently redecorated. There are mezzanine lounges which only cover half the floor area above the reception and breakfast room and are well lit from the glass doors and windows at the front of the hotel – giving it an airy feel. In fact, behind the two little lounges are the first floor hotel rooms – so it is not a mezzanine floor at all – just cut back with a sort of ‘balcony’ forming part of the little lounges, over the lower public rooms. There is a marble staircase that takes you from the basement breakfast room up to the second floor, and also from reception up. The hotel is constructed with a basement breakfast room (half the ceiling of which is the above cut back first floor – lots of light and air from glass panels and unused glass front doors in that front wall), ground floor reception, first floor little lounges and hotel rooms, 2nd floor hotel rooms, 3rd floor hotel rooms) The lift and the marble staircase go up to the 2nd floor, and the rooms on the 3rd floor are accessed via a carpeted, wide, wooden staircase (similar to those in homes in the UK). The hotel felt very ‘safe’ - the front door/reception area was always attended – the front door was locked when it wasn’t, and at night. There was always a male receptionist at night. The girls on duty during the day also served breakfast.

Our room was airy with a balcony, a wide double bed a side table, a dressingtable with small tv on it and fridge in the little cabinet, another small cabinet, a double wardrobe, two bedside tables and a stand for a suitcase.
It had a nice bathroom with a small, high window – shower, bidet, toilet and washbasin. A minor problem: the shower is one of those glass cubicles where two little doors slide from a corner – so it’s a bit of a squeeze to get in for the larger, tubbier person –and you end up washing yourself with your head sticking out of the corner to avoid banging against the glass panels when you bend down, which also applies if you are a taller person ! Slim and under six foot tall people will find it’s o.k. with the panels shut. The air-conditioning is ‘independent’ so we could have it on in late October when the temperature was 75 degrees F. but the locals think it’s winter and walk around in insulated ‘puffa’ jackets and winter coats ! There is a mini-fridge so you can keep snacks cool and your medicines etc. The staff are very friendly and helpful and offered to freeze the ‘freezer packs’ I kept in my bag to keep my tablets cool as we travel around during the day.

Breakfast was a buffet – and, when the girls were present, we were offered different sorts of coffee (espresso, cappuccino, ‘americano’, etc. prepared on the spot - although you may need to ask the girls for it). There’s usually a vacuum flask-jug of ‘filter’ coffee on the buffet table, another of hot milk and another of hot water - and boxes of tea-bags including green tea and fruit teas. There was always: fruit, yoghurt, a tray of pastries, hard boiled eggs, slices of cheese, tiny triangles of foil wrapped processed cream cheese, slices of ham, jams, marmalade, squares of biscuit ‘toast’ in cellophane wraps, three or four assorted large cakes (you cut your own slices, and one morning there were also tiny doughnuts) and bread rolls on offer. The bread rolls were so delicious that you had to be down early to get them – otherwise the early risers would have eaten them all and you would be offered – with a rueful smile from the reception girls :- ‘pan carré’ i.e. commercially mass-produced wrapped sliced loaf !

Our only complaint: the towels and bedlinen were not changed as frequently as we would have liked. We were only staying a week, however, in hot weather, I may be fastidious, but I would like bedlinen changed at least twice a week. As for the towels, maybe that was our fault – we don’t like leaving them on the floor – which I believe is the usual way hotel staff ‘understand’ that you wish to have fresh, clean towels. I feel that they should be changed regularly, regardless – not just folded up again when left on the rail or hook. But, when asked to change linen, the staff acted immediately, and were courteous about it.

Internet was in the entrance area by reception, and could be used free for the first five or ten minutes ( I forget how long) – then it would ‘switch off’ and you would have to pay for more – but we never needed to – if you’re on holiday, you don’t need to spend longer – just check e-mails. After checking out, we left our luggage at reception – and we were invited to sit in the lounge areas to wait for our taxi and use the ground floor ‘bathroom’. The staff were all very kind, courteous and friendly – and made our stay a pleasant one.

  • Stayed October 2007, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about Hotel Mediterraneo

  • Mediterraneo Hotel Syracuse
Address: Via Tripoli, 40, 96100 Syracuse, Sicily, Italy
Price range (per night):* INR4,904 - 8,750

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