This is a very well positioned boutique hotel with lots of stylish touches. The staff are excellent and friendly. Germana, at reception, deserves special mention for her excellent advice on restaurants and her help in getting us tickets for Tosca in the Teatro Massimo. Breakfasts were delicious. The hotel is within easy walking distance of Palermo's historic attractions and its upmarket shopping. There are lots of interesting restaurants near the hotel. Will definitely return.

立地も評判の良いこのホテルを４ヶ月前から予約していましたが、滞在１週間前になってオーバーブッキングしたのでホテルをかわってくれと言われました。こちらは早くからスケジュールを立てているのにこのような代替の見つけるのが難しい時期にこのように言われ、代替に提案されたホテルは二つとも立地も悪く、価格もプラザオペラと比べて同程度か少し安いホテルを提案されました。仕方がないので自力で他を探してもう少し金額の高い立地のましなホテルに移動しましたが、見つからなかったらどうなっていたかと思うと恐ろしいです。オーバーブッキングも不愉快なことですが、それに対する対応にも誠意が感じられませんでした。全くお勧めできません。

We stayed here the first night of our 10 day Sicily trip. After barely making our connection flight from Rome to Palermo, we arrived exhausted (from running through the airport!) and were suprised to be upgraded to the Agata suite. The suite was huge- spa tub/rainshower, separate bathroom, separate living room and huge terrace. The room was very clean and modern, as was the rest of the hotel. The bed was so comfortable (compared to most Europen hotels) that we ended up sleeping 14 hours and missed breakfast completely (so I can't comment on that!). The hotel was an easy walking distance to some of the main Palermo sites. We easily walked to the Quattro Canti, Teatro Massimo, the Cathedral and more. The hotel staff was very nice, good with directions, and recommended a nice place to eat dinner around the corner. If you are renting a car, note that this hotel is only about 4-5 blocks from the Hertz on Via Messina. We didn't plan that, but it was a nice bonus so we didn't have to rent a car the first day- we just walked to pick it up on the second day on our way out of the city. The hotel staff watched our luggage while we went to get the car and even helped us bring it out. The only reason I'm not giving this hotel a 5 out of 5 is because, like one of the other reviewers, there was a strange smell in the Agata suite. It smelled like a dead animal or garbage, but wasn't noticeable once the Air Conditioning came on, only after you hadn't been in the room for a while and there wasn't air circulation, it smelled for 5 minutes or so until the room cooled down. A/C worked great for us!

We took an impromptu trip to Palermo for the weekend, and since our first choice hotel was booked (Hotel Principe di Villafranca - I believe a sister chain), we decided to stay/book here. We arrived at 1030 in the evening and were so far happy w/ the look of the hotel, boutique/modern and inviting. The front desk staff were courteous throughout our stay.

We stayed in the Agata Suite, and upon arrival to our room, we were greeted w/ an awful stench and a poor working A/C unit in the bedroom. We notified the front desk immediately and since it was late at night, they didn't do anything but spray w/ room spray and say they'd check the A/C in the morning (which they never did). The suite is fairly big for European standards and has a minibar that is complimentary w/ the room stay. The parking garage is also complimentary for those who have a suite. The bathtub/rainshower combo was nice, but the bathing area was dirty and moldy. I doubt housekeeping even really cleaned our bathtub/shower area b/c when we'd return it was still wet, w/ everything still in the same place we left it. Our robes weren't even changed. The room looks like it has been through a flood w/ raised, discolored floorboards and baseboards. I'm glad I only had to endure the stay for 2 nights, any longer and I would've switched hotels. The breakfast was included but nothing fancy in the least, it was enough to nourish us for our days out. Otherwise, this hotel is in an excellent location, near Teatro Politeama, and near restaurants including McDonald's. It is also w/in short walking distance to a busy/well-known shopping street, Via della Liberta.