Receptionist tried hard but ..... we did not get the sea view we had pre-booked (and paid for) because there were not two rooms on the same floor. A problem because my very elderly aunt would not hear the fire alarm. We ordered food in the restuarant and waited for over an HOUR before some of it arrived. Others diners ordering the same starter had theirs but not us. One main meal arrived (without the side dish) at the same time as the starter for my daughter. The hotel were desparate that we shouldn't complain or leave as it would reflect badly on their hotel !!! On checking out the next morning we joined a queue of people also leaving early - so it wasn't just us.
- Hotel d Amato
- d Amato Hotel Palermo
