I was so dissapointed with this place. We booked a room in this hotel for 3 nights but when we turned up.Our room was dark, dull and dusty and we could'nt open the windows as shutters were permanently locked. Our shower head was broken. We had further surprise in the store as we saw rats running around and when we complained they moved us to different room which was not different from previous room. I felt close to tears when I saw dusty bedsheets and found pubic hair and when we complained we were told that rooms were dusty because they haven't had any customers for some time and he further admitted that those pubic hair belonged to the cleaner. We packed our stuff and asked for refund. Which was given to us after we made fuss.
If this place was in england, it would have been shut down for health and safety reasons.
- Moderno Hotel Palermo
