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Excelsior Hilton Palermo – reviews, photos

4.0 of 5
Via Marchese Ugo 3, 90139 Palermo, Sicily, Italy
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Excelsior Hilton Palermo
Excelsior Hilton Palermo
Excelsior Hilton Palermo
Excelsior Hilton Palermo
Excelsior Hilton Palermo
Excelsior Hilton Palermo
Ranked #13 of 98 hotels in Palermo
4.0 of 5 stars 232 Reviews
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232 reviews from our community

    Trip type
Traveller rating
    94
    95
    25
    9
    9
Date Rating
London, United Kingdom
Senior Contributor
29 reviews 29 reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Excellent hotel in Palermo”
5 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

My wife and stayed at this hotel for 2 nights and were thoroughly impressed. We had an excellent room on the top floor with a floor to ceiling french-style doors to a balcony overlooking the square. Traffic was a bit noisy, but the location and setting was a good trade off.

The service staff was great. We were provided a warm welcome and given information about the local area.

They also have a very nice breakfast buffet with fresh fruit and juices, and some excellent Sicilian pastries.

I would recommend this hotel and would visit again.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Budapest, Hungary
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Almost perfect”
5 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

We arrived in Palermo at midnight by bus. The hotel is located at the edge of the city center, unfortunately on the other one as the bus station. With our map and the help of a kind women we got to the hotel in 30 minutes.

The hotel is a classical building as shown on the photos. Our room was on the top level which was an attic room. It's size and interior was around average. I expected a bit more from Hilton, still it was very good and clean, but I missed something special.

The staff were very polite and helpful. Although the breakfast was delicious and the portions were big enough, their coffee was terrible... I didn't believe that so bad coffee can be served in Italy...

We would definitely go back to this hotel, but next time I will choose tea for breakfast...

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nmarci99 about Excelsior Hilton Palermo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“nice hotel”
5 of 5 stars Reviewed 23 January 2012

we spent one night in palermo and this hotel was excellent away from the bustle but not too far and in a nice area of the city. the bus to the airport is very convenient and not far from the hotel. the room was clean and although they gave us a room i believe in the attic, the windows could open. although we did not have breakfast included we really enjoyed all the pastries in town.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vancouver, WA
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Ugh!”
2 of 5 stars Reviewed 25 December 2011
3
people found this review helpful

We stayed for 2 nights in November 2011. The Hotel is difficult to find on the bus unless you ask bus driver to drop you off at the address. Although Bus 101 (which was extremely convenient) stops only 100 meters from the hotel, the bus passes the backside of the Hotel.

The room was extremely noisy, and the carpet and walls stained. The rooms felt and looked like staying in a cheap run down hotel. However, the breakfast room was this Hotel's saving grace - stunning. Old world beautiful, and breakfast was wonderful with a large variety and Sicialian specialities.

HHonors Godl-status was not acknowledged by the hotel. There was no room upgrade or free use of WiFi access.

The location was very convenient - the bus to the airport departs every 30 minutes, was inexpensive and easy to use.

We have stayed in numerous Hilton properties throughout Italy and Sicily, and this particular property was a disappointment - other than location and breakfast.

  • Stayed November 2011, travelled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Tasmania
Senior Contributor
43 reviews 43 reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“Highly recommended”
5 of 5 stars Reviewed 13 December 2011 via mobile
2
people found this review helpful

I highly recommend a stay at the Hilton. Being away from the old part of town is a must with less noise and more modern facilities yet still within a short walk to the city centre. Great big bathroom with a bath and the bed wasn't too bad. Only down side is the rubbish smell comin through the window and no air con if staying in the summer

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Excelsior Hilton Palermo

  • Hilton Palermo
Address: Via Marchese Ugo 3, 90139 Palermo, Sicily, Italy
Price range (per night):* INR5,350 - 11,815

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