I believe in the old adage that if you have nothing good to say, say nothing; however our experience at this hotel prompts me to put it to paper to perhaps let other travelers avoid a similar experience. Based on favorable reviews and pleasant stays at other NH hotels, we chose this property and on arrival requested a quiet room. We were assigned room #316 and assured it would be quiet. When we opened the door to the room we found it to be a sweat-box at 82 degrees, as was the hallway outside. We turned the A/C on only to find it did not respond to the thermostat at all, however, the ground floor lobby bar/reception area was comfortably air conditioned. Upon opening the window to perhaps let some slightly cooler outside air in, we realized the room faced the busy street in front of the hotel with incessant car, motorcycle, and bus traffic, plus street cars rumbling by with lots of noise making the tight turn at the corner. Thereupon we returned to the reception where the receptionist reached under the desk as if to flick a switch, stating that our room A/C will now work. Returning to the room, we closed the windows, turned the A/C on, and left the hotel for dinner nearby. When we returned the room was no cooler than when we left, and it dawned on us that the hotel A/C system was turned off until the management at some future time decides to turn it back on.
When we made clear to the front desk that sleeping in that hot room with windows closed was not an option nor opening the windows to the street noise, we were offered to move to the near NH Royal Palace Hotel, which we did.
It should be noted the Grand Liberty exudes all the charm and ambiance of old world elegance with lots of marble and rich wood paneling. It is located near the harbor and within a short walk of a Piazza with lots of shopping and dining options. The Hotel has neither a restaurant nor a parking garage, yet street parking on a side street is a possibility. Regretfully, the eagerness of the receptionist to rent a room and then being deceptive when confronted with reality soured our experience.
- Grand Hotel Liberty
- Nh Hotels Messina
- Nh Liberty Messina
