I stayed Villa Piras in May for 3 nights. My friend could not join because of trouble in the office... so she had to cancel her room 1 day prior to her arrival. She has been charged full 3nights, which was fine by her as it was mentioned Booking.com's cancellation policy.
So, I arrived on my own, walking from Bus stop in the central. From outside, you see the big balconies on the upper floor so naturally you would expect those ones to stay. Then I was given a room on the ground floor, you can guess my dissapointment.
The room was very big and clean, only lacking the natural light - which is a big issue for me. However, I thought maybe because I will be out all the time it would not bother...but actually it did. It has no view to outside, if you open the window you see next building and the hotel's landaury room which you hear the washing machine whirring.
On the back of room door, with somewhat stern English, there is a note which mentions early departure's penalty - that made me suspicious there may be many people complaining the room?
The next morning I asked for the change of room with more light.
The lady at the front does not speak English at all and it is completely full(yes, including my friend's cancelled room!), she said in Italian. So I was disheartened and had breakfast.
Breakfast here is not too bad for Italian standard. Normally Italian hotels you are served cake or cookies only! They have Yogurt and salami with Croissant and biscotti, and some fruits. The horrid was coffee from machine. And Fruit "juice drink". Can't get proper orange juice??
After breakfast I was called by the lady, and she said that I was one person so maybe I want single room upstairs.
The room indeed had only single bed but it was facing south I could see the bit of sea!
And the best part is it had that room size of balcony. So gladly I swap the room. The single room had no fridge in the room but I didn't stay for long term so it was fine.
There was no notification for early departure or room rate on the door.
This lady was very helpful even though I don't understand much of Italian, she was trying to explain the area and lend me a beach towel.
The nearby rocky beach was not very appetising maybe because it was still low-season, rubbish were everywhere.
So I borrowed a bicycle to cycle up to Maria Piras where pine tree forest and further to find pritine beaches.
Lido itself is OK but too many people and feel of "in the town".
When checking out, there was this lady again. She showed me the original booking form and asked for 210 euros. So Double for 3 nights, that was the deal. But I have changed to single. Surely the rate goes down?
That was too complicated to ask with language barrier. Anyway I had a good time and she was lovely, so I just settled the bill.
Some question came back when Booking.com had asked me the review. I checked Villa Piras website, and found the room rate was 50 for single room.
So I was overcharged 40 euro? I enquired the hotel.
The reply came. The single room upstairs is actually "superior" and 60 euros p/n.The reason it does not show on the website is evryone wants rooms with balcony. So Double room Upstairs is actually 80 instead of 70.
(So translating this, they want to fill up the ground floor rooms, they use Booking.com? Surely they should mention they are "economical room"?)
And the hotel has to pay the commission to Booking.com for 3nights double, so there is very little money they owe me so they can't make any transaction back to me.
Which is not appropriate as all they do is credit back to my account and charge the correct amount. When they could charge my friend's card without her presence,surely they know how to do it.
So they offered 10% discount my visit next time...lovely. How much of the chance I will go there next time soon?
By then I knew they had promotional rate for May/June, 63 euro for double at Trip Advisors, which pissed me off more.
However, don't be put off by my review - it is lovely hotel, probably I would not have minded that much being in the ground floor room if my friend had been with me. I assure you - just make sure you have a room with balcony and the rate is right!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC