We stayed here in september for one week, on arival our room wasnt ready, no offer of a complemtary room to freshen up in until ours was ready, so we had to leae our bags with recpetion and call back later. the hotel is not a short strl into town it takes about 20 to 30 minutes past the urine stench sea walls, no beach near the hotl unless you are happy to stagger down the rocks and perch amoung the broken bottels left by the night drinkers. Algehro is lovely and we had som fabulous food there, lovely cafes and bars. But do not vist Carlos V, there must be better hotels near by, we stayed when it was quiet but no upgrad, jus tuck at the rear of the hotel with no view apart fom some one else accommodation. we only at breakfast in the hotel and that was alwas cold, dreadful coffee totally stewed. I have stayed in better lower rated hotels where the staff are helpful, watch out for the towel police by the pool.
Room Tip: dont stay here
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 October 2011
Dear Guest,
We hope this email finds you well.
Having read the numerous positive reviews on this website, we were very surprised and disappointed to receive yours. However, everybody has the right to their own opinion, but let us remind you that it is your opinion…
Firstly we would like to reiterate that the hotel is situated only 500 m. from the town centre. Therefore, it only takes 10 minutes to walk there, along one of the most scenic promenades in the town. In addition, Carlos V is situated in one of the most prestigious and panoramic areas along the Riviera del Corallo.
Secondly, we pride ourselves in our breakfast menu, as it is one of our strongest points, offering over 42 high quality, fresh products. We find it difficult to believe that you found the breakfast unsatisfactory and cold.
As for the room you stayed in, it is an attractive and spacious room with a view overlooking a splendid Mediterranean garden, complete with pond and water feature.
We gave you exactly what you had requested and paid for. The rooms with a sea view have a higher price, and unfortunately with the lower tariff that you paid, an upgrade was not possible. In addition to this, bear in mind that our high occupancy in September is similar to that of August, and it is still considered ‘high season’.
Our check in time at 14.00 and is no different to that of other hotels. If a room becomes available before this, we are more than happy to offer a room earlier, but this is not always possible, especially when the hotel is at full capacity.
Finally, it is clearly stated on our website that there is a ‘small’ beach and rocks within the vicinity of the hotel. The rocks and the beach are extremely popular with the local residents and they are regularly cleaned and well maintained. Reflecting on everything that you have written, in addition to our knowledge and experience of our hotel, we are led to believe that your review is not at all credible.
Our management is disappointed that you were not satisfied with your stay here with us. It is a pity that you did not voice your concerns during your time here with us, as we value our customers and always endeavour to provide the best possible customer service and resolve any problems or concerns as soon as possible. In the future, if you are ever not satisfied with any aspect of you stay, we recommend that you contact the duty manager immediately in order that the problem can be dealt with right away.
We remain at your disposal.
With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC