Just to be short,
- Internet is extremely slow so forget about good communications as skype. They have two packages business and normal, the biz for 33 Euros per 24 hrs it's like dial up.
- The service has a lot to improve. The people are always in a rush so they do not have time for the customer.
- Food/room service after 11 pm does not work. So make sure you do not need anything after that time.
- They do not exchange money.
- To call for a wakeup call or any order, average waiting time is 4 minutes.
- They normally do not have recommendations on your needs so make sure you are very independent.
- Not business friendly hotel.
- If you complaint they will say "Sorry, that's the way it is"
- The room does not have the option for air fun.
- No coffe or amenities on the room so you always stuck with the 4 min waiting room service.
- When you order food make sure you are very very clear on your order.
Not recommend to stay, there must be a lot better options out there.
Room Tip: Not sure, rooms ok, but the air does not run, no coffe maker. Do not expect much.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 October 2011
Dear Guest,
first of all thank you for your comment, which we accept as a reason to improve ourself, however, we take this opportunity to clarify some points that you have listed:
- we have 4 free internet terminals in the lobby and two wi-fi packages;
- our à la carte restaurant is open every days until 11:30 pm, after this time guests can have dinner with a smaller menu at our bar until 01:00 pm
- all our rooms have air conditioning, sometimes technical problems can happen, but our staff in the past has always been ready to resolve them
We usually receive great praise on the professionalism of our staff and we are afraid that you didn't had a good experience with us.
Waiting to welcoming you again at the Sheraton Nicolaus Hotel we sent you our
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC