This is not a four star hotel. The rooms are nice but basic. The service is appalling. The rooms were sometimes not made up, and sometimes the bed linen was not changed. Some of the staff are rude, and all are disinterested and regard the guests as an interruption to their paperwork. If you arrive after 10.30 p.m. you cannot get a cup of coffee or a sandwich - "Finito" !!! And you are in the middle of nowhere with nowhere to go. No coffee facility in rooms. Several guests ordered morning calls, but he only call anyone received was an hour after the booked time. You can get a bus to the centre, but the return buses stop early, so you need a taxi. The morning breakfasts are tasteless standard buffet food. No staff are available if required. Only one of the reception staff spoke anything like fluent English. No assistance in bringing luggage down from the rooms.The star rating of this hotel needs downgrading fast. We stayed there from 10 to 17 October; Verona is a lovely city, but we seem to have chosen the wrong hotel. If there are staffing problems out of high season, it would be nice if someone could say "sorry" occasionally, but it was hard to think that anyone cared.