Wonder who wrote all the glowing reviews. Spent two nights here in April 2012. Heat had been turned off and hotel was very cold. Water had to run for a good 15 minutes to get to luke warm. Never got really hot. Shower didn't work properly and glass partition was cracked. But the biggest problem is the lack of insulation in the walls. You can easily hear normal conversation in the room next to you.
Turn down service didn't show up first night. Breakfast is simply glorified continental. One person is the front desk manager, bellman, porter and maintenance engineer rolled into one.
Hotel was designed to be dramatic but is really just too dark. Staff tries very hard but they can't compensate for issues. We had just spent 5 nights in Florence at the Four Seasons and this hotel was a MAJOR disappointment. Left half way through our reserved stay. Even though I expressed my concerns to the individual in charge of the front desk, no one from management bothered to contact me.
Never have I paid so much for a totally second rate stay.
Non junior suites open to the bar area. If there are folks who want to stay up and party you better...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 May 2012
Dear Mr BeenaroundRj,
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first of all thank you for expressing an opinion on TripAdvisor.
We would like to provide clarification on his comment about your stay at Palazzo Barbarigo recently spent.
Like every year, the change of seasons, from winter to spring is always too sudden, because at the end of April, having been abnormally warm we had to convert the heating system in air conditioning
But because our system is centralized, you can not adjust the temperature from the rooms
Unfortunately the weather returned unexpectedly cold in the days concurrent to your stay, to return again hot the following days after your departure
With regard to hot water I confirm that the system works perfectly, the only food for thought could be lifted for the time taken to reach the water temperature due to the remoteness of the heating system. However, this is a prerogative of all of Venice, a city that lives on the water and where you can not use the systems that are normally implemented in other city hotels. In our opinion, therein also lies the charm of Venice.
The rooms are perfectly soundproofed, both internally and externally, we surprisingly find out that you were disturbed by the noise of the adjacent chamber. We would also point out that the personnel operating at the Palazzo Barbarigo is selected with extreme care, always friendly and available to clients' needs. So it would have been sufficient to alert the front desk and they would have taken immediate steps if there was excessive noise coming from the room next door that could disturb the quiet of the hotel.
Indeed we were also informed by the reception staff that alternatively we have offered you another accommodation, proposing you to change room at 7 pm, that’s why we have absolute certainty that the room was perfect, immaculate, clean and ready to welcome new guests as all rooms at the time of check in.
To this, add the fact that we have not applied the penalty specified on the policy for an early departure. The hotel has only 18 rooms and is often sold out, as you understand your early departure during high season has been a loss, but we respected your decision and wanted to meet your needs.
At the time of your departure, we asked what were the causes of your discontent, and from your response we deduct that the hotel was not immediately of your liking. Palazzo Barbarigo is often much appreciated by discerning travelers from around the world, but we are aware that not everybody has the same tastes.
We are so sorry that you were not satisfied with your stay at our hotel, but we have done our best and we hope to be able to welcoming you another time to Palazzo Barbarigo.
The management of Palazzo Barbarigo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC