The location is great, right on the grande canal and close to a lot of other things - restaurants, shopping, rialto bridge, but far enough out of the way from the hordes. The hotel presents well and is very clean, and the staff were all very nice.
The rooms are massive, but if you are after a view of the grande canal then you are going to need to upgrade to a suite. Our room faced a small canal and square, and was nice, very large but it really missed a few pieces of furniture - no coffee table or lounge chairs. its a bit of case of design over function and could easily be rectified.
The bar area is usually quiet but the canapes and prosecco for new years was very good and the bar manager is a real asset for this hotel.
The internet is a bit of an issue still, but once you learn where the signal is in the bar its ok.... (in the middle of the room worked best), and we found the breakfast area a little cramped and hidden behind glass cases for a hotel of this style. As others have noted there is no restaurant for dinner and room service is very restricted - there are many other options outside though... we really loved the little wine bars through the imposing orange doors with no signs!
