We stayed recently with our toddler son. I asked in advance to be given a room with a baby cot. This was supplied, but it was the worst possible room for a couple with a child. The room was split on two levels with a steep staircase in the middle of the room. This presented a safety hazard and extremely dangerous for a young child (no stairgates, obviously). We were really exhausted after a long journey to Venice with a young child, and this was a huge disappointment. I dont understand how this wasn't thought out. I asked for a different room, and the one that we were given was very small to be able to fit a baby cot in (they had to remove some furniture to fit it in). We were told that as the hotel was fully booked, this was all they could offer for the night. I was told though that there was a chance that we could move to a bigger room but this could not be established until the following day. Very frustrating as obviously did not know if i could unpack or not. Really difficult again, with a young child and all the things I needed from the bags. The following day, we asked about moving to a different room, as we had not heard, and we were told that we were too late, as all the rooms had gone as we had not asked that morning, despite being told the day before that we would be informed about whether we would get a new room. The staff admitted that a note had been left out to them about it. Obviously a huge misunderstanding. After a long discussion with them about this (which did feel like we were pleading), we were eventually offered a new room, which was lovely. I just wished we had received this in the first place.
I just don’t want any other couples with infant children to be offered that room as otherwise i would be really worried about it – I think it's room number 102 from memory. It's on the ground floor reception level.
I emailed the hotel 12 days ago asking them to not offer this room to people with a young child, and they havent bothered to respond. I dont want you to be disappointed. If you wait until you arrive at the hotel to find out that you have this room, there's a huge chance that you wont be able to move rooms due to the hotel being heavily booked.
For couples without families i also wouldnt recommend it as it is very dark and has a tiny window, with a terrible view. I would strongly advise you to find out what your room number is before you go. The rooms do vary alot. The best rooms are on the second and third levels. My husband and I travel alot and I have never before written a review on tripadvisor, but this experience has made me feel compelled to write one. You will enjoy your stay at the hotel - if you're lucky enough to have the right room.
ps the two philopino waiting staff that we encountered were amazing - they worked really hard, were always courteous and just generally went out of their way. Not sure about some of the other staff we encountered.
- Also Known As:
- Palazzo Stern Hotel
- Palazzo Stern Venice
- Official Description (provided by the hotel):
- Hotel Palazzo Stern is an historical Moorish Palazzo on the Grand Canal. The location is very convenient: easy to reach, close to the main attractions and at the same time in a very Venice area. If you are looking for a unique venetian experience in the real Venice and far from the crowd of the mass tourism we are the right place to choose. ... more less
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