there must be better hotels in venice than this one. although the location is wonderful, even at $110/night, the room itself was not very nice. I agree that the reception staff treated us like the step-children of the larger hotel, giving us the run around when we had a complaint, taking three days just to talk to someone in charge, and even then, never did get to the manager - "come talk to the mngr in the morning", next day, 10 am: "oh, the mngr left, you must come EARLY in the morning", then next day, 7 am: "oh, it's the weekend, the mngr isn't around and it's too early to call him".
the first room, a grand and VERY CLEAN red wall papered room, overlooked the back street. A/C didn't even move the air. Tried to call the front desk, but the phone didn't work. It was late, so went to bed, and then heard a huge pop and the lights went out. fell asleep, and suddenly was woken with the lights flashing on at 3 am.
when i complained, the office clerk said that it must have been because i used the hair dryer and caused the power outage (i have very short hair and do not use a hair dryer). then they agreed to move us to another room, but said, the a/c is on a central system, so they didn't think another room would be different. this is in italy in july, with temperatures at 98*F/29*C. it was cooler outside.
got to another room by asking the cleaning woman (give her a medal, she cleaned spotlessly) which is the coolest room around. that room was 1/2 the size, but cooler and overlooked a lightwell, which if you craned your neck, you could see that there was a garden (for other rooms' view.) that worked out ok, even though every time anyone in the building used the bathroom, the water ran down noisily in the pipe outside our window.
by the third day, there was a rainstorm and must have been too much water for the pipes to handle, because from then on, the room smelled of sewage if we opened the windows. by then it seemed pointless to complain, so we didn't bother, as we doubted any other room would be better.
finally, after the third day of trying to talk to someone, i asked for a discount on the rooms, and got 50% off for the first night. I would never go here again. there must be a better place to stay in venice for that price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC