This place was disappointing to us. I booked the Classic room at B&B Casanova ai Tolentini, that was way too expensive (120 euros p/n) for what they offer. First of all, the private bathroom is not ensuite - it´s in the middle of the hallway. It was a big and unpleasant surprise, since they do not warn you about it on their internet site, nor via email when you book. They should warn people about it, so they can choose if want to stay there. It´s very uncomfortable when you have to use it in the middle of the night or when you wake up in the morning... Even worse: the bathroom had a horrible smell, full of mold, with a musty ceiling - not advisable for people with respiratory allergies and unpleasant to everyone. There are no windows in the bathroom, so it gets humid and musty, and the towels never get dry - they only change towels every 3 days, so it was very unpleasant... I expected better for 120 euros a night. The room itself was very small, but OK. You have to pay upon arrival, before getting to see the room. The lobby is at their Hotel, about 5 minutes away. So you have to go with your luggage to the hotel first, pay it, and then go to the B&B - very uncomfortable with heavy luggage, lots of stairs. Location is at a nice part of Venice, but I wouln´t stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 February 2012
Dear Guest,
first of all i want to thank you for the time you spent writing your review, as i always say ther's somthing you can do to improve your service and something you can learn from everybody.
I would like just underline some point from your report , it's tru the room you had ( the only one ) doesn't have an ensuite bathroom, non the less it's the door next to the entrance of the room, you do not have to cross hallway or corridors, just open your door and entre in the next one, it's a small bathroom but has all the necessities you may need. Beeing a B&B and not a 5 star hotel it's easy to understand that towels, linnen are changed every three nights as in every private house ( but if you drop it off to thefloor of the shower it' will be really hard they get dry ) , the price, compared to the standard we have it's absolutely right, we never rise the price since the 2005, in high season 120 euro included breakfast...check out in other structure.
Regarding the mold and the celing....well if they were as you described i'm sure we should never had the reviews we have.nor at the check in or after , we do have all the attention to our guests complain we just ask, to give us the chance to solve the problem in the meantime since we are alwayes on duty.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC