It's just opposite to the train station San Lucia & 10 mins walk from Plaza Roma Bus station which extremely convenient for travelling between Venice & other parts of Italy. for inner city travelling, just 30mins walk to San Marco Square!

With it's relatively low room charge, the services provided there are excellent and professional. City map will be provided and detail info will be explained. free wifi & one desk top available on the ground floor made us keep connected with our families.

I would say that the "software" (ppl) in this hotel is excellent! of cos' the "hardware" (decoration) cannot be compared with 5 stars chained hotel but as a frequet leisure traveller, i could say that this is really a nice place to stay in during the time in Venice.

We had a weekend in December at this hotel. I was concerned as it was rated as a 3 star but was very surprised. There was a little pickle with the booking but it was quickly resolved. The quality of accomodation is lovely and with 2 children with us our room was perfect. The staff were helpful, attentive and friendly and were only too willing to help. I think the staff really make this hotel special and why so many people enjoy their stay. We do hope to go back to Venice one day and wouldn't stay anywhere else.

The hotel stuff everyday would ask you 'is everything ok?'. Beautiful set up, particularly the bathroom facilities. Very convenient location, right opposite the Santa Lucia station (the main one in Venice) between the canal.
Good range of buffet breakfast.
Very good value for money.

We had two rooms here, one on the second floor and one on the fourth. While they were virtually identical in decor, I liked mine better because the ceilings were much higher. I also had a gorgeous Murano chandelier--a very nice touch. We loved the silk-covered walls and marble bathrooms. Everything was clean and comfortable and so much more spacious than the hotel we'd come from in Paris. I also recommend the side rooms--I could still see the Grand Canal, but it was quieter.

The staff is friendly and helpful, which is crucial for first-time visitors to Venice. We only got lost once, and very slightly, thanks to their directions. The funny thing is that we got a 15-minute orientation with map and lecture immediately upon arrival--which left us slightly dazed after our flight.

Breakfast (included) was so-so and got increasingly boring as the days went on, but who cares about that? Venice is so fantastic that it hardly mattered. We were on the go constantly, not only within Venice but to the islands of Mazzorbo and Burano. To the extent that we hung around the public part of hotel, it was to access Wifi--a real pain that took lots of time and had to be accomplished from the lobby. (Apparently, they are getting Wifi in the rooms this year.)

Btw, I recommend taking a water taxi from the airport unless you enjoy dragging your luggage up a huge flight of stairs and down another one on the nearby bridge. We did do it upon our departure by train (the station is just across the canal), but there really wasn't another option.