I would like to start this review off on a positive note as there are a number of great features about this little hotel in the heart of Venice. Myself and three friends shared the superior room last week and to all intense and purposes it was an ideal accomodation choice - great value for money, amazing location just a five min walk from San Marco square and even a free audio opera everynight from the operahouse next door. Yes it was abit rough around the edges in terms of the furnishing in the rooms and the breakfast did leave a lot to be desired (I don't know if it would be worth them abandoning the slices of plastic cheese, sweet rolls and aweful coffee and replacing with a plain old piece of toast), however we WOULD have definatly reccomended this hotel if we had not had our money stolen whilst we were out for the day. Obviously we should not have left it in the draw in the room, however we had divided out exactly how much we each owed for the accomodation and went to pay it on the first evening, realising that the desk was not manned until the morning we left it in our locked room to pay the next day. When attempting to pay the next day we realised that the round sum of e600 which we had counted out was stil in the same place but e90 short. As we were all on very tight budgets we were very aware of our spending and would have known if we had spent it elsewhere, which was impossible as it had been in our room. On questioning the staff as to wheather anyone had been in our room we were told our room had been cleaned, which is strange as we had only checked in three hours before and had yet to sleep in our beds when the money went missing. On explaining our situation the staff on the front desk seemed uninterested in our query. For this reason I could not reccomend this hotel, for all of its charm and great location, not being able to trust th staff is a big concern for us!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 October 2011
Dear Sirs,
We thank you first of all to have chosen our Inn.
We ask you if you sincerely believe that we were able to steal your money?! You think we can make a similar gesture compromising our reputation?
Nobody got into your room except that the housekeeper the following morning to clean your room. Maybe you forgot to say how many bottles of wine and vodka you left empty in the room and the amount of rubbish food thrown to the wooden floor that left an indelible stains of oil. It took two days to clean up the room after you left. We think you should pay more attention to your behavior and way of life rather than to imply that we have stolen your money, do not you think you may be wrong in the count?
The management
Locanda Barbarigo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC