The location was amazing for this hotel. It was right by the San Marco Basilica. The issue is, just about all the hotels in the city are close together and Venice is not that big so in reality-the location just does not justify sleeping in a room that has such an old mattress (it was sagging in the center), with dim lighting, dirty/grungy shower, and rude staff. The staff had absolutely no suggestions and were super rude (the women, not the men-the men were nice). The internet will cost you 25 euros per 24 hours so be prepared if you would like internet. The overall lack of cleanliness is enough to overcompensate for the location.

Just stayed here with a group and a booking error was made by staff. They refused to take resonsibilty and tried to blame me also wanted to wake up the guest at 10:30 PM and have her change rooms. They are very argumentative. The rooms are tiny and don't look at all like the website. The location and breakfast is good though.

The shower flooded badly all over the floor and management ignored our request to fix the problem . This occurred everyday we were in the hotel. Impossible to use the hair dryer as floor was so wet.
Toilets were not cleaned daily. General cleanliness was poor.
No way this is a 4 star hotel as claimed - 2 star at best
Breakfast was well below standard - no service

The hotel has an excellent location, however the rooms were just too too tiny. I know its Venice but reall they were small. It was ok to stay but should be brough a star down