Despite booking a hotel room and arriving at 3:50pm, I was unable to enter the locked hotel gates. Despite pressing the buzzer and calling the hotel multiple times, there was no answer. I could see inside that there was no-one at reception, and clearly no-one was monitoring their phone lines. I waited for over an hour, and after this booked another hotel. When I finally got in touch with Villa Edera, they were unwilling to cover any of the costs incurred in making such a late hotel booking. They were also quite rude and failed to appreciate the amount of time they had cost us between waiting for them + finding new accommodation, particularly given the limited time we had in Venice.
I recommend not staying here, especially in winter, as the property is clearly not a priority for the owners. The front desk is also definitely NOT attended 24 hours as advised on booking.com - it was unattended the whole time I was waiting and even when I returned at 8pm I could only talk to someone via the phone.
- Hotel Edera
- Venice Edera Villa
