There wasn't anything wrong with this hotel, but nothing amazing!
I travelled here with my best friend in August, and had requested a twin room when booking (through jet2 holidays). We arrived at about 12 (when we were supposed to be able to check in) and were told we had a queen room, so asked for a twin - was told to come back in 2 hours (not sure why as hotel was never full). We left our luggage and went off to explore a little. Found a lovely little cafe just a few minutes walk away 'La Bauta' snack bar, the guy working there is soooo friendly! We got back to the hotel at 2, and was given the key. No help with luggage which was dissapointing as 2 young women?
The room was fine. A little smaller than the images looked but clean and everything in order. A fridge in the room was wonderful as we moved some stuff out of the minibar and put our water there. The air conditioning was very welcome as it was over 30 degree outside! Our room looked into the hotels courtyard, but also into somebodys flat - not a massive issue. It was very quiet. No noise whatsoever at night, and couldn't hear into anybody elses room as one reviewer said.
The bathroom was also clean, very small but it was Venice. The shower was powerful, but no hot water during the day? (we wanted to shower when we first arrived). Towels were changed and room made up everyday to a high standard.
Was expecting amazingly friendly staff from previous reviews - the gentleman during the day was not friendly. My friend thought he was rude, I wouldn't go so far (I'm quite laid back and bubbly!) but defo not friendly. However the chap thats on in the evening was great, chatty and happy to help; he should work the day!
The hotel were not pushy. Some hotels have deals with cafes, or trips etc they never try to sell us anything.
Breakfast was basic, I don't 'do' breakfast but would go and get a class of orange juice. My friend seemed quite happy with bread rolls and ham etc. I would have liked the TV to have had one sky chanel - like an international news station or something!?
I liked the location, much quieter, but across the canal from the vaperetto stop and piazza roma for airport transfers.
I would stay here again, but my friend wouldn't. It was fine, but not an overwhelming experience!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC