I booked this hotel, because it was close to the station, easy to find - and looked nice. I paid 200 euros per night for a superior room for 31st December 2011 and 1st Jan 2012. The reception area looks lovely - just like the pictures on the website. My bedroom though, was very dark, plain beige emulsioned walls (20 years ago), with a depressing print on the wall, as the only decoration and heavy brocade curtains. It was large enough, but felt like a prison cell it was so depressing. The tiny bathroom was very dated - probabaly late 60s mottled green and white ceramic tiles. The shower was wide but not very deep. The shower mechanism was in the middle of the shower. It had a handle that pulled outwards for temperature and flow. As you turned to wash, you either pushed it off, or towards the hot or cold - giving you quite a shock. The shower head was on a bar, which kept slipping down to chest height. To have a shower,you had to huddle into a corner, but the flow and temperature once adjusted and not knocked was fine.
I went down to reception before unpacking, to ask if I could have a nicer room - I was paying 200 euros a night ! I was told very firmly that this was a 500 year old Palazzo, not an American hotel, I was in a Superior room, there was nothing better. They obviously thought the hotel was perfect and I was just a miserable complainer that knew no better ! There was nothing inside the building 500 years old, and my room was definitely no older - nor newer - than the 1980s !
I was in Venice - where you do not expect good value anyway. Breakfast ! The worst I have had in any hotel in Italy. This is the first hotel, where I have not been greeted to breakfast, nor offered a coffee or Cappucino. There was an 'office' style machine, to help yourself. The coffee was not what you expect in Italy. Catering brown stuff, is the only way I can describe it. It was undrinkable. I tried the hot chocolate, but that was as bad. There were Cona carafes, but they had 'brown stuff' in as well. No selection of local breads, only some small white, soft, flavourless catering rolls. There were croissants, both filled and unfilled and some bruised and rough looking fruit. Meats ? Nothing local and certainly not from a charcuterie. A small amount of pink salami and soft ham. Nothing local, nothing superior - all supermarket produce. I left hungry and very unimpressed. I have stayed in much cheaper hotels, who have made the effort to offer a wonderful breakfast. Here, they just could not be bothered and it shows.
Venice itself ? I have been going to Venice for the past 40 years. It used to be a living city. It's faded grandeur - it's charm. It was always a mecca for tourists, but maintained a nice balance. That is no longer the case. It has been cleaned up and is now 100% tourism. There are no ordinary shops. Only glitzy mardi gras masks, or cheap Swarovski crystal jewellery / paintings from the Far East that you can buy on Ebay, for a few pounds. There are some Murano / expensive china shops, but they only contain tourist souveniers. Nearer the Piazza San Marco, you have the Bond Street stores. The Doges palace and San Marks is always worth a visit, but I won't be going back. They have cleaned up the buildings and instead of painting them traditionally, with a stucco washed effect, they are now painted with modern exterior paints, so they are clean, bland and glaring - just like anywhere else. Food and drink is good and not much more expensive than the rest of Italy. Venice though - such a shame.
Room Tip: Simple - choose somewhere else.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 January 2012
Dear Guest,
thank you to tell us your opinion; we like to know when everything is ok but also when there is some indication to improve our quality, this is our goal everyday.
We just like to puntualize a couple of things to clarify something about the Hotel.
Hotel Al Sole has been recently FULLY renovated: rooms and public areas in late 2008 (from first to third floor) and reception/hall (ground floor) in 2009, bathrooms are renovated in late 2008 with the rooms.
Style of the rooms and furnishing is exactly the same that you can see on our pictures (officials and from guests); the only difference may be the size and the view.
We know that the style of the rooms is it a personal opinion that we respect; we like simply to tell, in this case, that walls too are painted in 2008 and they have not 30 years (but they are painted with an "ancient effect" that it may look as "used/ancient").
Regarding reception, we are happy to give assistance to our guests (is it our job and your satisfation is it the most important thing to us) and when is it possible we try to change room if requested (some people like bigger rooms, some other maybe a different view). Unfortunately this is not possible when hotel is fully booked, as it was at the end of the year when You stayed with us and in that occasion we had no other rooms for the same category to propose.
Regarding breakfast, usually we don't have complaints but we are currently working to improve it for 2012 and we are sorry if you did not liked it.
We are sorry that your period with us has not been enjoyable as you expected and we hope to have another occasion to welcoming you.
With best regards.
Luigi Busetto
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC