Look at the pictures on the websites, this looks like a nice hotel,well worth the 4 stars it claims to deserve. Not many pictures of the rooms themselves, but the quality of the hotel looks very good otherwise. But when we arrived and got our rooms, we faced the most awfull rooms. Small, old, dirty carpets on the floor, the walls where full of old stains, and the bedsheets must have been purchased in the 70's. If this hotel claimed to be two stars, well, then we could have accepted the standard, but this hotel claims to be 4 starred. Where do they get these stars from, I just wonder.. So we went down to the reception, complaining about the rooms. Here we learnt lesson number one: If you want the staff to remain helpfull and polite, then you do not complain. Could John Cleese have got his inspiration for his role in Fawlty Towers from the receptionst on this hotel? The arrogance and unwillingness to help exceeds imagination. After a bit of arguing, we were able to get new rooms, a tad improvement in these room, but still - If I worked at this so-called 4 star hotel, I would be embarrassed to show any of these rooms.

The breakfast was not much to brag about either; I have eated far better on guesthouses and hostels for a fraction of the price of this hotel. During the week, we had several observations of arrogant, almost hostile attitude towards us and other guest. One guest also got kicked out of the room one day to early. The guest was relaxing in the room when one of the staff came barging into the room, stating that the guest had to leave the room. After some arguing, it turned out that the staff had made a mistake and double booked the room...

This hotel is not worth a penny and is an embarrasment for the toursim in Cervinia.

Having said this, the man working in the bar was nothing less of wonderfull and true serviceminded person.

Will also recommend Lindas, a restaurant/bar at the end of the slopes, with very friendly and nice staff.

Just across the street, we also found a very nice restaurant where we ate every evening. Friendly staff, good service, good food.

I had been a regular, staying 6 years in a row every winter, brought friends, family, etc., then a 5 year absense. Last year the hotel was significantly renovated. Beautiful work but no longer that cozy inn feeling. Somebody has to pay for all that work, and it will be you. The restaurant was the best; lots of good food with many choices but last year new chef and new menu. How about calf's brains, horse meat, trout eggs in cream, rabbit, snails, almost everything raw; I could go on and on; the restaurant has been turned into an expensive experiment. The portions of what I could eat were the size of a thimble. I saw many plates going back uneaten. I even talked to some others at tables nearby and they too were shocked at what they got to eat. If you like exotic food then fine but not after a hard day of skiing. I didn't plan on going to El Bulli. In sum, dinner was horrible. Breakfast was good. Ergo, stick to the B & B. Let them sell their experimental food to some other fool. Now the piano man, Nicola, used to be the piano man, and before him Allesandro, but now Nicola is the bellman, front desk clerk, ski shuttle driver, etc. Not much piano playing going on, as you can imagine. The ski shuttle is great in the morning to the Funivia station but in the afternoon near the closing of the lifts forget about it, get your walking boots on. The rooms are a little small but that dark cramped feel from years ago has been corrected. The WiFi is bad. You had to get a new code every three hours. Why? Nobody knows. In any event, it did not work well. I got kicked off many times. I tried other spots in the hotel, they were no better than my room. Pretty much next to useless. Besides the restaurant my chief complaint is the price. You pay a big price for a big price's sake. It is just too much for what you get. Try the other higher rated hotels on this system. You will be much happier.

Our second time here and even better. The food and service remain exceptional but our rooms [ and corridors] seem much brighter than before. The fireplace in the lounge had also been renewed and as an atmospheric place to relax after a days skiing ,could not be beaten.
The staff even arranged to drive and collect a member of our group who got lost in town after an exhausting day on the slopes.

This is a charming place to stay.
The furnishings and decoration are quite unique : lots of dark wood-panneling and tasteful flock wall coverings. The food was excellent and the service impeccable. The bar area is a treat - with a highly talented piano player to keep one entertained. and no end of reasonably priced cocktails and liqueurs on offer.
Only 2 suggestions : perhaps employ 1 more waiter on fish night ( we had to wait quite a long time between courses) / turn the lift off between 2300 and 0730 - as it does disturb guests.
Otherwise brilliant ! Thank you.