Where do I begin? We chose Cervinia because of the reports we'd read about the long, wide runs which are great for beginners and early-intermediates. On that point we were not disappointed. Cervinia, as a ski resort, is wonderful.
However, I want to concentrate on the Punta Maquignaz ("PM"), which was a series of disappointments all the way. We had to wait over an hour for our bags to arrive, which were dumped outside the hotel. Not totally the fault of the PM (this was down to Crystal Ski); however, the PM reception could have informed us our bags were there.
The meals were rather hit or miss. On the occasions when the food was good, it was excellent. However, most of the time, we found the food inedible - very disappointing after a long days skiing. The service was terrible with down-trodden, sour faced staff very rarely cracking a smile. We were not alone in this opinion, which we discovered when we got chatting to an English party of four and a Swedish family who agreed.
The owners chose to redecorate part of the breakfast area half way though our stay in peak season, which resulted in us being herded into a very small area to have breakfast. Breakfast in itself was a very uninspiring and limited affair with no offer of any hot food, often served with warm juice and if you got there after 9 am (breakfast was served until 9.30am), there was little left to pick over.
The wellness area was OK, but it would have been nice if there had been robes provided. I didn't enjoy wandering through the hotel in just a swimming costume and towel wrapped around me.
The ski boot room was small and to get to it from the outside, you had to go to a dark, dingy garage, passing piles of laundry and crates of empty beer bottles. Not good considering this is a "four star" hotel.
The ultimate insult came when the owners of the hotel sat in the restaurant and smoked cigarettes despite the fact that smoking in public places has been banned in Italy since January 2005! We mentioned this to one of the more approachable staff who told us that the owners did not care and as a result, the staff did not care either. This pretty much sums up the whole sorry affair of a hotel.
We are hoping to go back to Cervinia on our next ski holiday. We met some fabulous people and loved the skiing. However, we most definitely will not be staying at the Punta Maquignaz.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC