We finally arrived after driving approx 3 hrs, 1 of which was trying to find the hotel, the description of the hotel and directions provided, must have been for another hotel. The hotel is in the middle of a main road, building sites all around. We though we were going to a nice quite hotel and were looking forward to some relaxation.
This was not going to be the case, for on entering the lobby we heard and then saw, two very large dogs, barking and not being kept under control. Checked in, and went to find our room, we were under the impression that we would get a room that met the quality of the 4star rating (who on earth could give this place 4 stars ???) anyway the room, when we entered was at best "a room with a bed in it", can't think of anything else to say about the room, it was that small, the view from the bedroom window was over the unkept gardens, oops nearly forgot the room also come with a tiny bathroom.
We returned to the reception and told the receptionist, who incidentally was very kind and sympathic to our complaints that the hotel just did not meet to the standards of a 4 * hotel.
We took a walk around outside and after 5 minutes decided that we would not have the peacefully weekend we had planned, and returned to the hotel, where the two dogs we now roaming around freely barking at everyione.
It was time for us to check out, we'd had enough,the receptionist said she'd ask her director who was working in a side office to come and talk to us, but the message we were given, was "they opened the bedroom door, so will have to pay" Nice one Director whoever you are, good public relations NOT!
We would never in a million years go back to the hotel.
- Hostellerie Du Cheval Blanc Aosta
