Check in at 18.00 hrs in a freezing room! Changed finally after 5 or 6 tries in other rooms some of which smoking ones. Not the best option in general, imagine with small kids!
No apologies from the staff hotel but excuses on excuses, as we were just being unlacky. Would you believe?
In the end at around 22.00, we had to stay in two separate rooms, therefore split the family. At check out only because I reported the issues we had to endure we were given a courtesy discount.
It was a pity. We much appreciate Novotel mainly for their smart formula of assuming that not oly singles and couples travel nowdays therefore considering hospitality also for families. We hope it was just a bad accident.

Having stayed in other hotels in Italy, I found this hotel to be refreshingly different as the rooms were a lot bigger than those in hotels elsewhere in Italy. The staff were superb, friendly and helpful. The location of the hotel is lovely and quiet but not good for town as it is a couple of miles and a taxi to central Torino is about €15 (taxi to the Airport is €25). If you do stay here however get a room facing the front of the hotel and higher up as the views of the mountains are wonderful. I stayed on the 5th floor. Food in the restaurant is quite pricey (drinks at the bar are €7 for a glass of wine and €6.50 for a beer - cafe americano is €2.50) but tasty, breakfast choice was wide and had the usual mix of croissants, preserves, juice, yoghurts, cereals, scrambled egg, sausage and bacon. On one occasion due to a large coach party there was no bacon or sausage remaining at breakfast. Rooms are nice and bright, beds are quite firm but for me comfy, clean bathrooms. There is also a large shopping mall 15 minutes walk over the bridge (out of the hotel turn left and take a right turn over the bridge go straight on past the IVECO factory) Wi Fi is FREE and you get given an access card at reception which gives you three hours of internet access, plus there are 2 PC's (MACS) one in reception area and one on the first floor which are free to use. €94 Euros per night for the Tuesday and Wednesday and €105 for the Thursday night (price includes breakfast). The area the hotel is based in itself is a mix of industrial (Volvo garage, fuel stations) , some (closed off) parkland in front next to the river and residential apartments at the end of the road....if you want to eat a little closer to the hotel but don't want to pay the prices, there are some restaurants about 15 minutes walk away up the hill.