No problems with the staff who were very helpful most of the time, and were never less than pleasant. One female receptionist was particularly pleasant and was happy to provide restaurant recommendations etc. The location is fine, near the main railway station and no unsafe areas nearby. The breakfast was fine in my opinion, I have had a lot worse in my time travelling, not an issue.
The room was fairly comfortable but was not as modern as I expected. The only real issue I had with the hotel was that the walls seemed extreamly thin and I could hear the guests in adjacent rooms all too clearly. One of the rooms had quite noisy guests, which kept me awaken for a while. Also I opted to take the stairs instead of the lift on a couple of occasions, and they were filthy.

We stayed here in October 2010 and thought that the hotel was reasonably good and conveniently and centrally located. Accordingly we were happy to book to stay for 3 nights when we visited Turin in September 2011.
On this occasion we were allocated room 701 (a non-smoking room) which was a large room containing a double and a single bed (with a half wall in between) with a very large bathroom. The best part, however was the large balcony which faced the front of the hotel and gave us great views over Turin.

Whilst the room was clean and comfortable I thought that the furnishings and bathroom were looking a bit dated. On this stay the airconditioning worked but when left on for an extended period leaked water onto the floor such that we woke on the first morning to find a large puddle of water - thankfully timber floors. This happened on each of the other two nights.

Room had a safe and whilst the hotel had free wifi it did not work on the 7th floor. We were offerred an ethernet cable but unfortunately did not have the right connections for our IPad. Wifi worked fine in the lounge next to reception.
Staff were friendly and helpful. No issues with check-in or check-out and were able to leave our bags in a safe area after checking out on our last day before collecting them for the trip to the airport.
Perhaps the biggest disappointment was the so-called buffet breakfast. This is a very ordinary affair and has not improved since our last visit notwithstanding several adverse comments from other reveiwers. Two types of cereal, some yoghurt, two different types of croissants, one type of cheese (together with some small wrapped offerings that would have bounced if dropped), one type of cheap meat and orange juice made from a syrup. The hot dishes were very diluted scrambled eggs and small frankfurts. Coffee was also ordinary. Plenty of room for improvement here.

Before choosing this hotel I went through all the reviews on this web site and more and I was quite optimistic. But once I got there, I changed my mind:

The hotel is not modern at all. It leaves the impression of an old, old-fashioned place.

The main reason why I did not like this was the cleanliness of the room. I took a non-smoking room. It did not smell of smoke, but gave you the impression that it is not clean. I've been to many hotels and always found a nice, shinning bathroom. In Hotel Luxor the room and the toilet were old and not properly clean. Hair was under the sink from previous guests. The bathtub was very old and had all these tubes for whirlpool. It did not look safe to use. I did not feel comfortable and cozy in this room. It gave me the impression I don't have to touch this and that because it was not properly clean. The wardrobe had finger marks on it, the curtains were very dusty.

No wireless Internet, so I had to use a cable and not be able to move with my laptop.

Breakfast was nothing exciting, but not bad: some omelette, cold sausage, ham or salami, one type of cheese, fruit, croissants, yogurt. I am used to a nice and rich variety of products for breakfast. It was not the case, but you could definitely eat OK.

Staff was nice. Location OK, near the Porta Nuova Train Station.

Overall, I would not recommend this hote. Instead choose the Best Western Hotel Genova, also a 3 start hotel, situated 2 mins from this one. I had a conference there and the hotel looked much much better.

I did not find out how to turn the A/C on; the room was clean but the carpet seemed really old. There remained a bad cigarette smell even if I asked for a non-smoking room.
The internet connection is done via ethernet cable and is quite slow.
Breakfast is nothing fancy; some pastries, cheap ham and cheese, diluted orange juice.

The location itself is not really great (near a dark side of the railway station) but it is convenient to go by food in the city center.