We stayed here for four nights and overall enjoyed the hotel, but it's let down by poor serving staff at breakfast, small rooms and large, noisy wedding parties.
Our room was small but modern, probably too modern for some people's tastes. The bathroom is good and the shower was excellent. However, there are no hooks in the bathroom, small point, but quite annoying.
The location is first class, with great views of the lake and the island, with plenty of place to sit and enjoy the lake. There's a good pool and place to park a boat (you can hire them) and it's also possible to swim in the lake.
The reception staff are very good and very knowledgeable.
The restaurant looked pricey and I can confirm there are cheaper (and excellent) alternatives within a five minute walk.
What really lets this hotel down though, is the poor service at breakfast. The staff can appear surly (I know it's Italy, but this was beyond what could be expected), breakfast items are left to run out and getting them replenished is a battle and a waitress on our last day was wearing black jeans with trainers as part of her uniform. We have communicated this to the hotel on our departure, so lets hope they fix it.
Also, two of our party, in separate rooms, on separate floors, were woken up by "YMCA" being sung at 0200 by an ongoing wedding party. Reading other reviews, this seems to be a common theme and the hotel must take action to sort this out!
However, it is a good hotel in a great location and does promise a fantastic stay. The service and wedding are minor problems.
- Also Known As:
- San Rocco Orta Giulio
- Official Description (provided by the hotel):
- 4 Stars! ... more less
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