A brief walk from our Milan Office to Hotel Susa, heralded a pleasant hotel reception, my room was clean and tidy, having fought the CHIP card for the power, not the clearest site for the holder, on a dusky evening. I had difficulty getting an ‘international TV channel’ on the TV despite 2 hand held controllers, the only channels available to me were local, though my colleague was able to access more.
The sighting of the glass shelf above the tap in the otherwise well apportioned shower room, caused me to hit my head a few times, the bed was firm and comfortable. Breakfast was in the small dining area downstairs and was of a good ‘continental’ standard with endless fruit juices and coffee.
A pleasant stay in the Susa area of Milan, I’d use again

Hotel freshly renewed and very clean.
The lady behind the desk was very helpful and always with a big smile, which makes all the difference when you make a late check-in and you are very tired.
Excellent quality/rate rapport being a 3* hotel.

We stayed at Susa when our flight was cancelled because of the volcano. After booking for 2 days we needed to stay another 2, the staff were first class and handled our request very professionally and with a friendly smile.
All the staff who worked behind reception were excellent, even offering me a coffee when checking out.
In a stressful time they made me feel at home.
I can't recommend highly enough, this will always be a special hotel for me.

We booked 5 rooms for our clients in the hotel in 2008. The booking was done 10 weeks ahead of the stay and comfirmed in writing by Susa. We were surprised about the low rates desipte a trade-fair being held at the time. The week before our clients' arrival we were notified that, "due to an error" our rooms were no longer available. Another Hotel, in a completely different area of Milan, with rooms more than double the price was suggested. We were offered no excuse or refund for our trouble, embarrassement towards our clients and increase in costs.
We do not recommend this hotel, if you are looking for to worry-free accommodation.