I do not recommend this hotel for 4 reasons:
1. closet-like rooms
2. rude staff
3. location that raises safety concerns.
4. tiny shower boxes, ridiculous towels (waffle-like)
1.
The hotel uses the internet to sell rooms that nobody would take if they can inspect rooms before they book them.
When I got to the room I got extremely upset.
It is the size of a closet. The bed is literally right next to the door.
My head was right next to the hallway wall so anybody who passes by, their steps and suitcases produce a lot of noise because the floors are not carpeted.
If I turned so my feet were next to that wall instead of my head, then I was not be able to watch tv.
Someone kept going back and forth in boots in the next room in the
middle of the night, and it was very loud (the floors are not carpeted in rooms).
There are no rooms this small in the US and normally in the US there is a foyer and a bathroom that distances guests from hallway noises so it is hard to imagine the level of inconvenience unless you experience it yourself.
2. The receptionists have poor customer service skills.
One could not communicate in English satisfactorily. I had to search
my memory for Italian words.
Another was exceptionally bad, his name is Kris Macamah.
Here is a story that I do not want anybody to relive.
The first few days are very hard for Americans. When it's 9am in Milan, it's 3am on the East Coast.
Most Americans need sleep till noon the first couple of days.
So there I was, asleep at around 11am Italian time. My head is right next to the hallway wall. The next room door is right next to my door
at a right angle. I put a do not disturb sign on the door hoping people
would be considerate.
The cleaning lady comes, ignores the sign and starts some noisy cleaning machine in the neighboring room WITHOUT EVEN CLOSING THAT ROOM's DOOR.
Of course, I woke up and after a few minutes of that noisy torture, I asked her to close that door. She did not understand English.
When I explained the situation to the receptionist on the phone, he did not apologize for the inconvenience! and gave me the most stupid reason on earth why that door cannot be closed.
You will never guess the reason...
He said the neighboring door cannot be closed because when she washes the floor, the air must come into the room for the water to dry!!!
I was always under the impression that water dries by itself whether you have the door open or not, especially in Italy, a warm country.
Later, when I was downstairs, I asked the receptionist what his name
was. He proceeded again with his idiotic explanation why the door
could not be closed.
When I said that he should start by apologizing for the inconvenience
and only then explain why something is the way it is, he was rude. He
kept interrupting me. His customer service skills were non-existent.
HE NEVER APOLOGIZED FOR THE INCONVENIENCE. NOT ONCE.
3. The area is not good - even though the train station is within a 20 minutes' walk, when it is dark, you definitely need a taxi.
4. I am not an overweight woman, yet it was not pleasant to shower because the shower is literally inside a cylinder-like space and there is no way to expand it so you constantly touch the box walls. When the body is wet, it is not a pleasant sensation.
The internet did not work when I arrived.
The do not disturb sign was not in the room.
No good views from any of the rooms.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC