This was honestly the worst hotel experience I have ever had, mainly due to the rudeness and incompetence of the hotel staff. I spent hours trying to get into my room after the lock malfunctioned with the staff unwillling to help me and finally telling me there was nothing they could do because they were not prepared to call a locksmith on a Sunday. When I asked to speak to the manager she was extremely rude and completely unhelpful. I was unable to access my luggage which was in the room and as a consequence missed an important appointment. Not a word of apology was uttered on behalf of the hotel - instead they acted extremely put out. Also, the internet I had paid for did not work either and the shower was leaky. NEVER STAY HERE
- Albert Hotel Milan
