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Albert Hotel – reviews, photos

3.0 of 5
Via Tonale 2, 20125 Milan, Italy
Hotel amenities
Albert Hotel
Ranked #174 of 441 hotels in Milan
3.5 of 5 stars 81 Reviews
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81 reviews from our community

    Trip type
Traveller rating
    9
    45
    19
    4
    4
Date Rating
Melbourne, Australia
1 review
“truly awful experience - rudest hotel staff ever”
1 of 5 stars Reviewed 1 November 2010

This was honestly the worst hotel experience I have ever had, mainly due to the rudeness and incompetence of the hotel staff. I spent hours trying to get into my room after the lock malfunctioned with the staff unwillling to help me and finally telling me there was nothing they could do because they were not prepared to call a locksmith on a Sunday. When I asked to speak to the manager she was extremely rude and completely unhelpful. I was unable to access my luggage which was in the room and as a consequence missed an important appointment. Not a word of apology was uttered on behalf of the hotel - instead they acted extremely put out. Also, the internet I had paid for did not work either and the shower was leaky. NEVER STAY HERE

  • Stayed October 2010, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
anna mosconi, Direttore at Albert Hotel, responded to this review
7 November 2010
Dear Madam,
I am very sorry because you had to wait for fifteen minutes before my collegue could come and open the door of your room with the general pass.The key you had was bent and, to avoid problems, the reception offered you a free upgrade to another room, but you refused. Only after our phone conversation (I wasn't in Milan) when I explained to you that we could not give you a remboursement for this, you accepted to move to another room. I am sorry but nobody was told about the shower.
The receptionist offered you a free internet ticket for all your staying long and you began to use it in the hall. We thought you appreciated .
I apologize if you had the impression we were not helpful, our attitude is problem solving.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Margaret River
Senior Contributor
26 reviews 26 reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
“Good value and grreat for train travellers”
4 of 5 stars Reviewed 28 June 2010

We were pleasantly surprised by this hotel. The reception was warm and helpful. The rooms for clean and adequate and if you are travelling by train the location is excellent. If you are coming from the train station- don't miss the hotel as in the syatime the name is not that visible as you go in aorund the side just as you cross the Via Tonale right behind the station. There are good restauratns near the hotel and the connection to the city via the metro is excellent. Yes the station is a dodgy area but this is not a major problem if you watch your belongings. The internet at the hotel is expensive which is annoying and the breakfast is not all that great. But for the money and for the train traveller, this is a good choice.

Stayed June 2010, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
“Clean, comfortable, friendly and completely convenient for the train station”
3 of 5 stars Reviewed 2 May 2010
1
person found this review helpful

We needed a comfortable hotel near the train station, so we could catch our early train to Verona on the next morning, and the Hotel Albert did not disappoint. Tip: I got the shuttle bus from the airport to the train station quite late at night. The train station has two exits (which I didn't realise), and the bus drops you at the exit furthest away from the hotel. I made the mistake of walking through the underpass which runs alongside the train station, which was a bit creepy; I recommend you walk through the train station itself if it is open - the exit nearest to the hotel is less than a minute's walk away from the hotel.

  • Stayed April 2010, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask NayLon about Albert Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N.I
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great”
4 of 5 stars Reviewed 23 March 2010

I stayed at this hotel because the college had organised a trip to Milan. The rooms are nice and warm and they were serviced everyday. The breakfast wasn't much which was quite disappointing. We were told to be careful with our handbags because of pick pockets in the area. There is a restuarant nearby which is handy.

  • Stayed April 2007, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An Agoda Traveller
“Good for a few nights/Near Central Station”
4 of 5 stars Reviewed 16 January 2010
1
person found this review helpful

  • Liked
  • Disliked
  • Stayed January 2010
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

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Additional Information about Albert Hotel

  • Albert Hotel Milan
Address: Via Tonale 2, 20125 Milan, Italy
Price range (per night):* INR4,849 - 10,366

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