We did not stay in this hotel but went into the lobby to ask a question. We reached Milan via Central Terminal and had to get to Linate Airport. We reached the terminal late at night (11:40PM; 23:40) after the last bus from Linate airport departed from the terminal. We waited by the taxi stand for 20 minutes---there were taxis parked all around the stand but were not picking up customers. At this point, it was cold and we thought we were doing something wrong by standing by the taxi stand and attempting to flag down taxis without people. Anyway, we thought to go into the hotel to ask for help and see if I was doing something wrong. The man behind the counter refused to look at my friend and once my friend asked if we were doing something wrong---the man said there was a taxi strike and we were out of luck. Floored by the idea of not being able to get a taxi, we asked if there were private companies that would take us. The man refused to help us and even when I asked what he would do if one of his guests needed to get to the airport, he remarked that they would have planned better. His attitude was unbelievable. There are better hotels in Milan with better service.
- Mini Hotel Milan
