PROs
Very good located, 5 minutes walk from central railway station and all-kind-of transportation.
We booked a double room and they gave us a a flat (bathroom plus two rooms) on the upperfloor, as requested.
Rooms are big enough, clean and practical but we are talking about good mantained furniture from the 70s...
The bathroom was the best part.
The hotel looks fine although is very hard to define value for money as long as the internet alone is cca. 20 euros/day !!!!!
The guy at the reception really impressed me, he was very proffesional concerning what he had to deal with (see below).
CONs
First, very cold in the room, like there was no heating at all! But it was and everybody could hear it from 2 block away - that noisy - it just did not provide heat. It is a wonder we did not catch any cold. I dont mean icy, but when you pay 53 euro for 5 hours stay the heating is the least that they could think of, concerning the cold in Europe these days.
Then the booking system and their related-staff:
We booked through booking.com and there was some misunderstanding with my card so i decided i call personally to clear things up. Ok. Just to make sure that they understand that we will have a very late check-in, i called again the day after. Ok again. Then this guy Massimo called my wife after a few hours and started shouting in an extremely rude way, pretending all kind of personal data (???) and using a very not-customer-service language, claiming we have no more reservation but money will be paid. No shhh?! He got really lucky he was off duty when we arrived... His colegue at the reception did all the work for apologies and because of him we have accepted them.
But stay again here? No f way!
- Delle Nazioni Hotel
- Delle Nazioni Milan
