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Uptown Palace – reviews, photos

4.0 of 5
Via Santa Sofia 10, 20122 Milan, Italy
Hotel amenities
Uptown Palace
Ranked #17 of 441 hotels in Milan
4.5 of 5 stars 107 Reviews
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107 reviews from our community

    Trip type
Traveller rating
    60
    38
    4
    5
    0
Date Rating
UK
Top Contributor
53 reviews 53 reviews
Reviews in 42 cities Reviews in 42 cities
138 helpful votes 138 helpful votes
“Very stylish hotel”
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

We have just spent 3 nights at the Uptown Palace. The temperatures outside were extremely cold, but the hotel was a real treat (and lovely and warm!) The hotel is kept extremely clean and I noticed that all the shiny surfaces (the lift doors were like mirrors!) were kept very highly polished. Our room was fairly small, but lovely and stylish, with flat screen TV, minibar and a comfortable large bed with linen sheets. The bathroom was beautiful, modern, large, clean, with a great walk in shower + robes & slippers. The staff were all especially helpful and friendly, a real credit to the hotel. The receptionist went to a great deal of trouble to help us with a computer problem when we tried to print our boarding passes. For me there were two small issues, which I think need to be addressed, especially as other people have mentioned them. Firstly there appear to be no signs and it is not immediately obvious where the restaurant (which was very good) is situated. Secondly, there was nothing like enough storage in our room. The two drawers in the wardrobe would have held little more than a pair of socks each and we ended up putting our clothes in the same cupboard as the mini bar! There was one shelf high up in the wardrobe but we weren't tall enough to use it. Overall though this was a great hotel and we would definitely recommend it. It is very well situated, close to the trams, the Duomo and the city centre. The trams were a great way to see the city, with the 24 hour ticket good value at 4.50 euros.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wroclaw
Top Contributor
262 reviews 262 reviews
Reviews in 52 cities Reviews in 52 cities
164 helpful votes 164 helpful votes
“Great location”
4 of 5 stars Reviewed 13 February 2012
2
people found this review helpful

New hotel with a relaxing atmosphere at walking distance from the center of Milano. The hotel is close to the metro and a short walk to the Duomo. The staff was very friendly and the hotel service excellent. The rooms are furnished with style and are very comfortable and classy. Restaurant was nice as well. Breakfast great!
There is no tea/coffee maker in the room

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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paris
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Very good Hotel”
5 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

I went to this Hotel for a short week end to Milan, and I was looking forward to have a nice quality experience Hotel wise.
If you are looking for a very helpfull, professional and friendly staff, a nice fashion/cosy/classy hotel, it is the place to be!
It is very well located, you can easily have a relatively nice and short walk to the city center.
I totally recommend it.
I have heard they will have a spa in 2012, I am sure it will be even better.
The only inconvenient is that there is not an Internet free available.
The breakfast was very good, the rooms are classy, spacious, confrotable.
Great!

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Corfu, Greece
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Excellent Accommodation, Superb Service”
5 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

Recently renovated and well maintained. The staff (from the front desk, the restaurant, the room maids) were very friendly and extremely professional and made our stay a delight. A special thanks is due to Onella on the front desk who gave us some excellent recommendations for dinner as well as other advice and directions. The room was beautiful, quiet, and well equipped (linen sheets were a treat!). The bathroom was modern and functional with an excellent selection of toiletries. The only minor complaint was the small clothes closet ... especially for a winter visit. Will definitely stay here again on our next visit to Milan.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leixlip, Ireland
Senior Contributor
30 reviews 30 reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Good hotel, great service, small issues”
4 of 5 stars Reviewed 28 January 2012
2
people found this review helpful

I was in Milan for a business trip and stayed in this hotel. The hotel is an oxymoron.

On one side the staff were very friendly and helpful, the room was spotless clean, great bathroom, and quite.

On the other side, the restaurant was on the 3rd floor with no signs, Breakfast was very poor, Internet was not free and you had to pay for each device you wanted to connect. So if you want to use your laptop and phone, then that is 2 payments!!!.

The location was also perfect for my needs with loads of nice restaurants and bars nearby.

I did like the hotel and would stay there again, but I felt that if they made some small changes they would go from a very good hotel to an exceptional hotel.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Alfredo Petrone, Operation Manager at Uptown Palace, responded to this review
11 February 2012
Dear Guest,
thank you very much for your feedback concerning your last stay at the Uptown Palace and the compliments about our poperty and the service provided .
Thanks also to your comments about the breakfast.Great efforts are in place in order to raise the quality and the standards of the breakfast awaiting to host our guests in the definitive panoramic roof, still under construction.
Internet services are provided by our international partner, world leader in the communication field, which against the payment of the services provided in guestsroom (in the public areas is free of charge) ensures a high quality service and a professional guest care centre.
Hoping to welcome you again at the Uptown Palace, we all remain at your complete disposal .

My warmest regards

Alfredo Petrone
Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Uptown Palace

Via Santa Sofia 10, 20122 Milan, Italy
Price range (per night):* INR8,025 - 30,039

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