Auriga Hotel is conveniently located close to the main train station in Milan. The room I stayed in was clean, spacious and nicely decorated for a 4-star hotel. My room was a non-smoking room. But on occasion the stench of cigarette smoke from the main corridor would enter my room as well. Also, one has to pay to use wifi in this hotel. I've been in 2-star Italian hotels that provide free wifi. Even the McDonalds down the street provides free wifi. Why is it that this hotel can't do the same?
The service provided by the staff was very poor. The front desk staff seemed grumpy and unapproachable. As well as the waitresses in the breakfast area were inattentative. One waitress brought me a coffee. A minute later I got up to grab a yogurt from the breakfast bar only to come back to find my table had been cleared including the coffee which I hadn't even touched yet. The next day, I asked for coffee again and ended up waiting 20 minutes before it arrived. If it were busy I could understand the long wait but it wasn't busy that morning in the breakfast area. Only about four tables were occupied and there was three waitresses waiting on us.
This hotel has potential to be great but the staff need to be retrained and wifi should be a free service provided.
- Auriga Hotel Milan
