The hotel stands right across Milano Centrale station (high speed trains to main Italian cities) i.e. an extremely convenient place for business and leisure. From outside the building is quite ordinary but the good surprise is inside. I liked the decoration, not so much in the lobby but in corridors and rooms. It is elegant and stylish, mixing dark colors with wood-like panels and making a smart use of lighting in the corridors. Rooms are clear and spacious with large closets and enough space to accommodate a sofa and a decently sized desk. The bathroom is well equiped with a very good shower. However, TV and entertainment systems are quite difficult to navigate and I couldn't find a TV guide or a notice in the room. Similar to other Starhotels free Internet is only available in the lobby which is rather unfortunate. Breakfast is good, offering a selection of food similar in size and quality to the one of other Starhotels. At peak check-out time service tends to be a little bit overwhelmed as it was difficult for me to get a clean table available. The same can be said of the front desk where I had to stand in line behind 3 or 4 persons before being attended. There should definitely be more employees at the front desk when most customers check out. But overall Starhotels E.c.h.o. (strange name indeed !!) is a place I would not hesitate to recommend in Milan.

We stayed here for two nights while visiting Milan. This new hotel is located close to the trainstation.The underground takes you everywhere in no time and taxiprices are rather low.
There were some minor problems when we checked in because the hotel made a mistake with the confirmation of the two booked rooms, but the problem was solved with a smile.
The rooms are almost sound proof, but you can feel the vibrations caused by the underground traffic; we didn't find it very annoying. The decoration is modern, warm and stylish. The beds are really good. The bathroom is well equiped and has a large bath and a really good shower.
The hotel lounge is stylish and comfortable.
Breakfast was good, with a good choise of food.
We found the drinks in the bar were over-priced (13 euros for a coctail...).
We like to recommend this hotel .

The Starhotel Splendido has recently (summer 2011) been completely refurbished and renamed the Starhotel Echo. Amazing fresh "new hotel" smell in the entrance. Over road from train station but relatively sound proof. Can feel train vibrations. Recently renovated to a high standard. Clean modern decor. Reasonably price bar - relaxing sofa areas. Breakfast - lots of choice, efficieny staff. 10 minutes from Duomo on (clean and safe) metro system. No tea and coffee in room. Amazing shower. Free internet access in lobby. Helpful info from reception staff. Tip 1: buy a 48 hour metro ticket it staying for the weekend - 8 Euros vs 1.5 Euros per trip otherwise. Tip 2: avoid Noblesse Oblige restaurant around the corner - overpriced, tasteless fish.

I have stayed at StarHotels in Venice, Florence, Napoli and Rome. StarHotel Echo used to be called Starhotel Splendido. It used to be quite good but no longer.

We were checked into a suite which have a faulty alarm. The customer next to us told us that they have been hearing the alarm for the past 3 days and yet the front desk always promised them that it would be resolved but without any action. In fact, they said that the front desk staff were jeering at them and they could sense it from the phone.

We told the front desk about the alarm and the problem with our room. The front desk staff - Simone - instead of being helpful was very rude and even told us that if the person in the next room would tell us to jump, would we do it? We told him that if the alarm sounded in the night, we need to change room. Simone told us that there was no more rooms. He told us that they would look into the problem when we are out for dinner. When we were back, they told us that it is fixed. However, when we entered into the room, the alarm again sounded. We complain to another staff and was given a change from a suite to 2 other rooms. We told the staff that we would like to get back a suite the next day instead of the 2 rooms if possible for all of us to be together in the same floor - we were 5 persons.

When we were checking out, Simone told us that the first night was free but we have to pay for the next day. We told him that we have waited with our luggages packed for our rooms to be changed to the original contract. It is quite amazing that instead of apologizing for the poor service, they wanted to charge us more for a faulty room.

I have never seen such bad service before even as I have been to other Starhotels.