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Sheraton Diana Majestic Hotel – reviews, photos

4.0 of 5
Viale Piave, 42, 20129 Milan, Italy
Hotel amenities
Special offer
Free food and beverage credit
Sheraton Diana Majestic Hotel
Ranked #79 of 441 hotels in Milan
4.0 of 5 stars 244 Reviews
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244 reviews from our community

What travellers say about this hotel
  • Very good(5)
  • Metro station(5)
  • Happy Hour(4)
Traveller rating
    81
    93
    43
    17
    10
Only show reviews for Family (38) | Couples (53) | Business (66)
Date Rating
Lugano, Switzerland
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Terrible - don't go”
5 of 5 stars Reviewed 20 January 2012

We spent just one night in this hotel in a garden deluxe room (350 Eur for night). The heating was broken and nobody did something to help. We passed a terrible freezing night and we didn't had shower because it was too cold. Moreover they charge us some service which was included as per our booking (for example internet connection). The restaurant has a poor quality of food, we ordered a tagliata and the meat was tough and cold. Although the service at te restaurante is nice. If you like italian food and nice hotel don't go there...

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Lamonci L about Sheraton Diana Majestic Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starwood Milan, General Manager at Sheraton Diana Majestic Hotel, responded to this review
13 February 2012
Thank you for taking the time to write the review about the Sheraton Diana Majestic in Milan. We were sorry to learn of your concerns on your recent stay and would like to offer our sincere apologies for the disappointment you have expressed.
We have had a problem in our heating system at the beginning of the year together the uncommon cold in Milan, which has been further enhanced by missing follow up by the Hotel on your complaints. Also we have noted your comments regarding the quality of food in our Restaurant, forwarding your remarks to our Director of Food & Beverage in order to give that area immediate attention. In addition, our Executive Chef is currently conducting additional trainings to our cooks in order to better the quality and presentation of the offer. We would very much welcome the opportunity to regain your confidence in our services, and we will be glad to welcome you back in a special way next time you stay at Sheraton Diana Majestic in the future.

Sincerely,

Sheraton Diana Majestic Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warszawa
Top Contributor
112 reviews 112 reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
“Hotel with Majestic lobby bar and patio garden”
4 of 5 stars Reviewed 15 January 2012

The Hotel location is very good, just few steps from Corso Buenos Aires, Corso Venezia and subway Venezia Station.
It is close to fancy shopping district around Via Montenapoleone and Via Della Spiga

You get in by revolving doors into the lobby. The customer service was very quick and the check in and check out was express.

The lobby bar make an impression. Really great style and modern. When it is more hot I recomend to sit outside in garden patio. In this 2 places meets a lot of people of fashion for apperitivo.

The hotel is a little old style because it is in historical building where an idea was to connect history with futurism. In my opinion a little old style - antique furniture, not modern room interiors ( except 4th floor executive rooms, newly renovated).

There is gym but no pool. That is the reason why I give 4*

Room Tip: If tere are any ask for renovated rooms - I recomend executive rooms on 4th floor
See more room tips
  • Stayed March 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ksiazemati about Sheraton Diana Majestic Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Diana Majestic Hotel, responded to this review
17 January 2012
Dear K,

Thank you so much for your detail and great feedback! We really appreciated.

Our customer service and our historic building and off course our famous aperitivo is our differentiation, and we couldn’t be happier to read that your had experienced all, express service, appreciation for our style and our garden for aperitivo.

We would like to inform you that in December we just have renovated part of our 3rd floor, still with antique furniture but with a modern touch. As of today, all our rooms have ipod deck.
As you mention, we have a gym, but for logistic and space problems the pool still a project for the future. Hopefully very soon!

In name of our complete team, we would like to thank you, for your sincere and kind review!

Thank you for choosing Sheraton Diana Majestic!


Best Regards,
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Santa Rosa, CA
Senior Contributor
36 reviews 36 reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
“Big City Hotel - Service makes up for Premises”
4 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

Here 4 nights in December on business trip for first time to Milan. Business rate meant one of the small rooms on the second floor, room 229. Smallest room ever in years of travel in Europe. Large bathroom space but spartan. Nice COLD marble floors with the usual skimpy bathmat towel on floor for warmth and slip-prevention.... Common areas are very nice but in condensed area. The bar/lounge is the core feature of the hotel in winter with up tempo atmosphere in evenings. Great service everywhere, especially in the main lobby. One of the best irish coffees on a cold day here but Sheraton price of 11 E. So get a rate that includes breakfast - 37E p/p for buffet. 15-20 minute walk to Duomo and shopping - did it every day. Sticker shock on USD. Quality of food is outstanding at breakfast and group events. Overall, would stay here again despite limitations.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MangoChetney about Sheraton Diana Majestic Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Diana Majestic Hotel, responded to this review
17 January 2012
Dear M,
Thank you for choosing the Sheraton Diana Majestic for your first visit to the fascinating city of Milan and for taking the time to give us your feedback: your opinion is very important to us.
Sorry to hear about the room was a little small for you. Our deluxe rooms are bigger with a very nice view over our lovely garden and the Junior Suites are newly renovated as well our third floor. Next time we suggest booking one of those to give us the opportunity to show you all types of rooms.
The bar staff will be happy to hear about the “best Irish coffee. We appreciated your comment. We are trying to do our best to satisfy our guest in terms of quality of food & service.

Milan is a great city to discover by foot and our location make it very easy, we are glad that you took advantage of this.
Wishing you a great 2012 and looking forward to welcome you back!

Best Regards,
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Mumbai, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
“great hotel”
4 of 5 stars Reviewed 11 December 2011

the hotel is centrally located... shopping,dining,was all at close proximity....we had a great & comfortable stay at this hotel....the staff at the reception was very courteous & helpful....would surely recommend it ...

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask meeta23 about Sheraton Diana Majestic Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Diana Majestic Hotel, responded to this review
15 December 2011
Dear busybee2775,

Thank you for your wonderful review. We were delighted to hear that you had a pleasant stay with us and that you appreciated our staff who works exceptionally hard to make every guest feel special.

From all our team, we wish you lovely Holidays!

Thank you so much for staying with us, we hope to see you in the near future.
Best Regards,
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Brooklyn, New York
Senior Contributor
21 reviews 21 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“good hotel”
4 of 5 stars Reviewed 6 December 2011

Great location! Not as touristy as staying near the Duomo and something very charming about Plaza Oberdan in general. Only 15 -20 min walking to Duomo or 10 min metro ride. Beautiful bar/lounge with great drinks. Breakfast sucks! Otherwise, very nice hotel. The only thing is that no iron nor coffee maker is allowed in the room. And they charge an arm and a let for pressing clothes!

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask busybee2775 about Sheraton Diana Majestic Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Diana Majestic Hotel, responded to this review
15 December 2011
Dear Meeta 23,
Thank you very much for sharing your experience of our property with Trip Advisor readers.
We are glad that you liked our lounge and bar and our location in the city, sorry to heard about the inconveniencies that your experienced about the iron and coffee maker, all this is for a safety reasons. We hope you understand.
Wishing you great holidays and looking forward to welcoming you in 2012!
Best Regards
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Additional Information about Sheraton Diana Majestic Hotel

  • Sheraton Milan
  • Milan Sheraton
Address: Viale Piave, 42, 20129 Milan, Italy
Price range (per night):* INR10,087 - 35,667

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