cannot understand the negative reviews. Just returned. Was the nicest hotel: the rooms were soundproofed and were so quiet; beds were very comfy and the decor is fabulous. There are only four rooms upstairs from the restaurant and though service from staff is spotty, if you are looking for a beautiful room in a great location in Milan, we highly recommend this hotel. The bathrooms were large and very comfortable, staff not always available when you need them. Our phone calls to reception were never once answered. We'd stay again!
