I can not understand all the good reviews this hotel has. This hotel is the 1 reason my boyfriend and I will never stay in another 3 star hotel.

These are the facts -

When in your room you can hear everything - I mean everything next door - we heard a person going to the loo from start to finish, and undoing a suitcase. Everytime someone flushes a loo near you you can hear it very clearly. There is no carpet in the rooms, so any person walking around can be heard very clearly. The doors are like prison doors and so everytime anyone leaves their room you can hear this, basically the noise does not stop from morning till night.

Our bathroom smelled horribly and while it did look clean, it left me with a horrible feeling of not being clean myself and desparetly missing my own cleaning routine.
The towels provided are not actual towels - they are the same material you would use as a table cloth.
The room was basic, it did not feel at all clean, although it probly was, (I have no evidence that it was not clean - more of a general feeling) all the furniture is very tired and old, having said that the bed was definately comfy which meant a good nights sleep besides the noise. But not homely, you can feel that you are only seen by the hotel as cash and this is a business, rather than a welcoming place to rest your head.

We were in Stressa to attend a wedding, we asked at the desk if there would be somebody there to let us in at night time, we were told we needed to be back by 1am becuase the hotel closed at this time.
This was very upsetting and stressful (neither of which you should be made to feel by a hotel) , we did not want to come all this way and have to go to the wedding with a curfew hanging over our heads, we queried this the next day and were told this is incorrrect and a bell is on the outside of the hotel for coming home late at night/ early morning. This whole experiance was a bit ridiculous and not what you expect from a hotel.

Overall I am a bit suspicious of the 3 stars awarded to this hotel. It certainly does not meet my own expectations of a 3 star hotel and I would not advise anyone to stay here. I think if there had been more true reflections of the hotel on Trip Advisor we would not have booked this hotel and would have had a better experiance, so I hope this horrible experinace has a purpose and can be helpful to others.