We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Serenella Hotel

Serenella Hotel – reviews, photos

Via Quarantadue Martiri 5 | Frazione Feriolo, 28835 Baveno, Italy
Hotel amenities
Serenella Hotel
Ranked #5 of 8 Baveno B&B and Inns
4.0 of 5 stars 41 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

41 reviews from our community

    Trip type
Traveller rating
    10
    18
    5
    6
    2
Date Rating
Devon
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Lovely Hotel. Shame about the Owner”
2 of 5 stars Reviewed 25 September 2008

This Hotel is spotless,with very clean and tidy rooms,(although basic).Bed linen and all towells changed on a daily basis.
Dont pay extra for a view of the lake from the front rooms as when you open the balcony doors you can't hear yourself think for the lorries and cars on the main road outside.Stunning views from the rear over the mountains.
Without a doubt we felt that we were a hinderance to the owners (son) who is very arogant and seems to put his outside guest functions first (of which there were most nights within our 7 night stay) We were unable to park in the hoel car park at times for outside guests cars,and on one occasion were blocked in.
On arrival we were given the key with little explanation of anything,or facilities.

The staff were reasonable,but could have been more friendly.
Breakfast was so,so, but nothing to write home about.
We ate out every evening except one as the local restaurants are better quality at a better price and with lovely staff to whom nothing was too much trouble,...

In summary...spotless,and clean.The owner spoils it and needs a course in people management to the customers who pay his wages.

  • Liked — Very Clean.
  • Disliked — The owners attitude to his customers.
  • Stayed September 2008, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask Bill12Devon about Serenella Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Even Yehuda
1 review
5 helpful votes 5 helpful votes
“OK, a bit arrogant”
3 of 5 stars Reviewed 24 October 2006
5
people found this review helpful

We stayed there on our first night on Italy. The woman at the desk gave us a key to our room on the third floor and explained certain rules. The service was a bit chill as if we are not that welcome... We had to climb the stairs to our rooms with the bags because there is no elevator. On the good side, we had a nice and clean room with a balcony (view of the town and some part of the lake).

Dinner on the hotel's restaurant was very good. On the morning they made us a small breakfast and excellent cappucino's (the regular coffee machine was out of service).

To sum it up, serenella gives a good value for the money, but if you need an elevator, or a nice staff look elsewhere.

  • Liked — The price and location
  • Disliked — The service and the lack of elevator
  • Tips/Secrets — Get a room on the first floor
  • Stayed September 2006, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask whadar about Serenella Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
1 review
“Fantastic!!!!”
5 of 5 stars Reviewed 24 May 2012 NEW
Google Translation

  • Stayed May 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask eleonora n about Serenella Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Venere.com Traveller
nullnullFrance
“Nous étions 2 couples, à...”
4 of 5 stars Reviewed 21 May 2012
Google Translation

  • Stayed May 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners. Read more Hide
A Venere.com Traveller
nullnullItaly
“Abbiamo passato 2 notti al...”
5 of 5 stars Reviewed 30 April 2012
Google Translation

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners. Read more Hide
filippo racchelli, Direttore at Serenella Hotel, responded to this review
15 May 2012
Davvero grazie,sono felice quando so che i ns.clienti,a fine soggiorno,lasciano l'hotel portando con loro un ricordo positivo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

Travellers who viewed Serenella Hotel also viewed

Hotel Serenella
3.5 of 5 stars 8 Reviews
Jesolo Lido, Jesolo
Show Prices ABS:HotelCheckRates-d2005965?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hotel Elvezia
4 of 5 stars 40 Reviews
Baveno, Lake Maggiore
Show Prices ABS:HotelCheckRates-d579308?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Villa Azalea
4 of 5 stars 72 Reviews
Baveno, Lake Maggiore
Show Prices ABS:HotelCheckRates-d613675?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 14 hotels in Baveno, ranked by popularity »

Been to Serenella Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Serenella Hotel

  • Serenella Hotel Baveno
Address: Via Quarantadue Martiri 5 | Frazione Feriolo, 28835 Baveno, Italy
Price range (per night):* INR5,350 - 8,025

Owners: What's your side of the story?

If you own or manage Serenella Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Serenella Hotel
Show the lowest price for this hotel (from our partners)
Show Prices