I have just returned from a week in Italy. I decided to book a short stay for my girlfriend and I at this hotel in Lake Garda as both the area and the hotel looked quite nice. Boy was I seriously disappointed. When I arrived in the reception I could see there was a dispute between the staff and a french couple over a mix-up with their room. It turned out the same was about to happen to us.
Instead of giving us a double superior with balcony which I booked on their website, we were given a double room on the ground floor. The staff were very unapologetic over the mistake and kept saying it was only for one night so it shouldn't matter. I found this attitude to be appalling and insensitive. After arguing with the staff for almost 20 minutes, they begrudgingly agreed to give us the room that I had actually booked. The balconies themselves only face east or west and you have to crane your neck to see the Lake as the main view is of other hotels, a busy road and a building site.
There were no bins in the room and the hotel itself is in the middle of nowhere at least 30 mins from Sirmione. On the whole I found the staff to be unpleasent, especially after the mix-up over our room. The lady who was at the desk seemed very reluctant and inconvenienced by my enquiries about local transport in the area, maps etc. Having made the trek to and from Sirmione, I was hoping to eat at the hotel, yet they stop serving at 8.30pm, I arrived just ten minutes after the restaurant had closed, thinking 8.30 was a bit early to close, I was forced to get a lousy takeaway as their room service only included snacks. My girlfriend and I couldn't wait to leave the next day for Verona which was so much better.
I would not advise anyone to stay at this hotel, it is in a bad location on a busy road that is even noisy at night. The standard of service offered by the staff is very poor. The only good thing I can say about it is the breakfast isn't too bad. I'm not a particularly fussy person but I was disappointed by the misrepresentation, thinking I had booked a double room with balcony only to be lumped with a room on the ground floor. Having stayed in Venice a few days before, this hotel paled in comparison to the level of service I received there.
If you are thinking about staying in Lake Garda I would advise booking a hotel in Sirmione itself or even going to one of the bigger towns like Bardoline, Riva Del Garda or Limione.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC