I would like to give this hotel 4 stars but, my trip to Italy has been less than enjoyable because of my stay here.
Let, me start with the good. The location of the hotel is perfect. It is along the water, and depending on your means of transportation, it can be just steps away from your arrival point. Unfortunately for us, we booked too late to secure a lake-view room. I would definitely recommend booking as early as possible to get one of those rooms. Our charming little room faced a courtyard and had all the amenities we needed. One note is that the bathroom has a tub only, not a stand-up shower.
The hotel has complimentary wi-fi but, due to the thickness of the walls, it can only be accessed in the lobby. It would be nice if they added wi-fi in the bar too. Just a suggestion, definitely not a deal-breaker.
There are two people who attended the reception desk. A woman, and a gentleman named Timothy. Timothy who is absolutely wonderful, helpful, and super sweet. He takes his time to make sure you feel welcome, and are comfortable. If you ask him a question he makes sure to give you any information he can that will enable you to make the best decision. If you arrive late, after restaurants are closed, he will make sure you get at least a sandwich - even if he has to make it himself. Basically, Timothy is awesome :)
Now the bad... I have allergy induced asthma and my husband has mild allergies. We are not sure exactly what it was but, the bedding was awfully musty and caused severe allergic reactions in both of us but, especially in me. The first night I was up for half the night sneezing. The second night, I was so miserable I couldn't sleep at all. Thankfully I left after the second night but, unfortunately for me, the allergies followed me on the rest of my trip through Italy and gave rise to an asthma attack.
If it wasn't for the bedding I would return to this hotel but, because of this severe issue I don't think I ever would.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC