This hotel is probably in the best location on Lake Como. The Gardens are lovely and go down to the lakeside from where you can enjoy wonderful views and lovely sunsets - a haven of peace from the hectic streets filled with tourists in the village of Belagio. The staff were friendly and polite up to a point - I was a little disappointed in this respect . The room was of adequate size but the overall decoration was a bit faded as was the rest of the Hotel. It badly needs an upgrade.
The food in the restaurant was good but too expensive for what it was. Similar quality meals could be had in other restaurants of Belagio at half the price. A piano trio played during the meal and throughout the evening in the main lounge which was fun. The breakfast buffet was not as good as I would expect in a Hotel of this caliber and price.
Overall the Hotel has an air of being stuck in a bygone age and, as well as needing an upgrade, it is a bit stuffy and too expensive.
Unfortunately because of the fantastic location and lack of local competition in the 5 star bracket, the owners obviously feel they can charge top prices without supplying the service to match.

Although rooms needed updating, the service was outstanding. Amazing views, fabulous dinners, and friendly staff made this expensive hotel worth it. Truly a very special destination in Italy. We took a train from Milan to Lake Como. Then we hired a driver from this hotel to pick us up,( and drive us around the winding road back to the hotel.) Walk to shops, little cafes, and a nice park. My husband and I enjoyed our stay so much. We went June 2008

Absolutely amazing hotel in the most stunning location. We stayed here for 2 nights at the beginning of the season (1st and 2nd April) and had a small wedding reception at the hotel restaurant for 12 people. The staff were so attentive and the service at our reception dinner was beyond amazing. We also had canapes mid afternoon on the terrace and our guests still can't stop raving about the quality of the food and service..and the view. All guests were upgraded to lake view rooms and we were upgraded to the most amazing suite in the hotel for our wedding night. Nothing was too much trouble. The most wonderful 2 days were had and we will definitely be returning in the future for our wedding anniversary(s).

By far, the most amazing hotel in the Lakes region. I am a big fan of Villa d'este and love it, but this takes it to a higher level. The views are the best on the lake, hands down. The outdoor terrace restaurant can't be beat. Of course, the view and the luxury comes with a price. A very high price. Extremely high price. Like take out a second mortgage kind of price. No, seriously, don't do that, but be prepared to sign a very large tab. The town is utterly charming, with plenty of great shopping, lovely little cafes and a wonderful lakeside boardwalk. A perfect place to spend a few days with views of the lake and mountains that can't be beat.