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Excelsior Palace Hotel – reviews, photos

5.0 of 5
Via San Michele di Pagana 8, 16035 Rapallo, Italy
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Excelsior Palace Hotel
Ranked #3 of 27 hotels in Rapallo
4.5 of 5 stars 276 Reviews
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276 reviews from our community

What travellers say about this hotel
  • Beach Club(13)
  • Very nice(6)
  • Great view(5)
  • Breakfast buffet(3)
  • Infinity pool(3)
  • Lovely place(3)
  • Santa Margherita(3)
  • Superior room(3)
Traveller rating
    138
    84
    30
    18
    6
Only show reviews for Family (45) | Couples (118) | Business (23)
Date Rating
Mariefred, Sweden
Top Contributor
58 reviews 58 reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“No need to look further..”
5 of 5 stars Reviewed 20 November 2011

I have been a loyal client of this well located hotel since many years, both for business and leisure. Never been disappointed. I have had seminars, sales meetings, vacations, business lunches and dinners and I find the overall quality of the hotel absolutely outstanding. I will keep on checking in! Plan your time for a long breakfast: the view (and the food) you will experience there is unbeatable!

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask principe1965 about Excelsior Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
excelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review
21 November 2011
Dear Guest,

We thank you for your positive comments on the occasion of your last stay at the Excelsior last month of October.
We are delighted to read that you are a repeater Guest and you always love our property during
your business and leisure stays appreciating also our restaurants and the conference centre.

We thank you again for your attention and hoping we’ll have the pleasure of welcoming you sooner back again, we send you our best regards.

Aldo Werdin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Contributor
19 reviews 19 reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
“real luxury and a good feeling about the place”
5 of 5 stars Reviewed 11 November 2011
1
person found this review helpful

They enticed us here in the winter with an extremely cheap price, but they treated us just like someone paying 500 euro/night in the summer. It is not unheard of for hotels to offer such cheap deals, and then sting the customer with extra charges on their credit card - but not here, we paid the rate booked online, and never felt any pressure to pay anything more. It was a relaxing and enjoyable 3-day weekend, and we were lucky to have some exceptional weather, close to 20 degrees each day, which is not uncommon for February in this region. The sea view was amazing, the property is really luxurious, and our only disappointment was that we couldn't try the beach. Being about 10 minutes walk from the town, it is a very quiet location, but you can easily reach any of the restaurants.

Room Tip: Sea view room
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  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask objective_feedback about Excelsior Palace Hotel
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excelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review
14 November 2011
Dear Guest,
We thank you for your positive comments written on the occasion of your weekend of stay at the Excelsior at the beginnng of the year.
We are delighted to hear that you fully enjoyed the experience of being our Guest appreciating the property and its view, as well as the town of Rapallo.
Furthermore, you were rightly lucky to have an exceptional weather last month of February with a particular high temperature.
We hope we’ll have the pleasure of welcoming you back again during the summer in order to try our Beach Club with the infinity pool and our terraces.
Thanking you again for your attention, we send you our warmest regards from the Portofino Coast.

Aldo Werdin
General Manager
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Long Island, NY
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Fantastic location.”
5 of 5 stars Reviewed 7 November 2011

This hotel is in a fantastic location, first it is situated right on the coast with a great view of the Mediterranean ocean and Portofino. Second it is a beautiful property with a grand entrance, gardens, patios and infinity pool. Third it is in the town of Rapallo a short walk from the hotel, and two towns over from Portofino. Rapallo is a nice town if you want a less touristy town. There are small shops, restaurants, wine bars and many local food stores. The only thing that we were not happy with is the exercise room; there were no weights or machine other than a cycle, a treadmill, I don’t understand how a hotel with a spa can have such a dismal gym.
We loved this hotel and can’t wait to go back.

Room Tip: We went off-season and were automatically given an ocean view on the top floor. I booked last minute...
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NYGella about Excelsior Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
excelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review
14 November 2011
Dear Guest,
We thank you for your comments on the occasion of your stay at the Excelsior last month.
We are delighted to read that you enjoyed the property and its position as well as the nice town of Rapallo with its shops and restaurants/bars.
Furthermore, regarding the Gymnasium, we are aware that it's small, but we are not a Spa hotel, this is a plus that we wish to offer to our Clients, with a stunning view from the Gym room with six avant-garde Tecnogym equipment. On the other side you loved the infinity pool at the Beach Club.
We hope we’ll have the pleasure of welcoming you back again and all the Excelsior Staff assure you of their personal assistance at all times.
Warmest regards from the Portofino Coast,

Aldo Werdin
General Manager
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Leeds, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Lovely hotel - would stay there again.”
4 of 5 stars Reviewed 24 September 2011
3
people found this review helpful

This hotel was wonderful. It's a 10 minute walk to the main part of Rapallo but that was fine. Our room was really nice and it's certainly worth having a sea view. Everything in the hotel was of good quality ie bed, furnishings, decor etc. We stayed on a bed & breakfast basis because the price of the evening meal was really high, as were drinks. For 1 Mojito and a small lager it came to 24 euros!

The buffet breakfast was amazing. So much choice and everything really lovely. The view from the restaurant was brilliant.

We found staff to be helpful and polite.

  • Stayed May 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HazelRoger about Excelsior Palace Hotel
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excelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review
27 September 2011
Dear Guest,
we thank you for your positive comments regarding your stay at the Excelsior Palace Hotel last May.
We are delighted to read that you appreciated the town of Rapallo, the position of the hotel, your room, the Buffet Breakfast basis with the view from the Resturant and, not least, the courtesy of our Staff.
Furthermore, we would like to remind you that your comments are very precious to us in order to improve our standards of service and to better understand our Clients’ needs.

Thanking you again for your attention and looking forward to welcoming you sooner here at the Excelsior, we send you our best regards from the Portofino Coast.

Aldo Werdin
General Manager
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Surrey
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“A room with a view.....................”
4 of 5 stars Reviewed 23 September 2011

We stayed for 8 nights in Room 620. The room was well furnished with a beautiful bathroom. The view from the balcony is"to die for" and we spent many hours enjoying the view. While we stayed in the hotel we celebrated our 45th wedding anniversary and dined on the terrace under the stars. While I wouldn't say the food was the best I have ever eaten, it was made up by the hotel giving us an anniversary cake plus dessert wine. The hotel staff were always very attentive.
The only snag I should point out is that the hotel is built on higher ground near the yacht club and there are 50 steps to be climbed as well as a steep driveway to negotiate. Crossing the main road can be tricky particularly for those with walking problems as there is no pavement on the hotel side of the road and you have to cross almost on a blind bend to get into Rapallo which is a short walk away.
Plenty of places to eat along the waterfront. To be honest prices are not cheap and quality is not as good as UK Italian restaurants. Buses and train travel is cheap and regular. Travelled by cable car to Santuario di Montallegro. We were disappointed that the view was obscured by trees and there was no viewing platform.

Room Tip: Book a sea view room on the top floors to fully appreciate the panoramic vista.
See more room tips
  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask bertiebuttons about Excelsior Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
excelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review
29 September 2011
Dear Guest,

We are very delighted to read that you fully enjoyed your 8 nights stays at the Excelsior Palace last September on the occasion of your 45th wedding anniversary, congratulations!
We thank you for your positive comments regarding the stunning Portofino view from the superior room with balcony as well as about your celebrating dinner at the terrace of the romantic Eden Roc Restaurant facing the gulf of Rapallo and the Portofino Coast.
Furthermore, we would like to remind you that your comments are very precious to us in order to improve our standards of service and to better understand our Clients’ needs. Regarding the position of the property, we are rightly situated on a hill, for this reason the view is so spectacular, but you have to reach the property walking uphill or, exceptionally in some particular cases, we invite the Guests to enter through the Historical entrance situated in front of the Beach Club where there’s also the pedestrian crossing.
Thanking you again for your attention and for your preference in choosing the Excelsior Palace, we hope we’ll have the pleasure of welcoming you sooner back again and all the Excelsior Staff assure you of their personal assistance at all times.

Warmest regards from the sunny Portofino Coast,

Aldo Werdin
General Manager
Report response as inappropriate
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Additional Information about Excelsior Palace Hotel

  • Hotel Excelsior Palace
Address: Via San Michele di Pagana 8, 16035 Rapallo, Italy
Price range (per night):* INR11,090 - 42,801

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