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Hotel Alexander – reviews, photos

3.0 of 5
Via Bersaglieri D Italia 19, 16126 Genoa, Italy
Hotel amenities
Hotel Alexander
Ranked #59 of 88 hotels in Genoa
3.0 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    4
    7
    7
    3
    6
Date Rating
Ironwood, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
“very grouchy front desk people”
2 of 5 stars Reviewed 23 October 2011

We booked this hotel because it was about the only one we could find that was available when we were in Genoa. Although it is very close to the train station, which was beneficial, and the rooms were fine, the front desk people were the opposite of helpful. They were all amazingly grouchy for small hotel staff. The check in process took about 25 minutes as one man wrote down all the information on all 4 of our passports and kept eyeing us suspiciously over his glasses while doing so. They agreed to store our luggage for us for a few days while we went to Cinque Terre and told us they had a secure place to do so when in fact, they had a very small storage area for luggage and ours sat in the open lobby the whole time we were gone.

  • Stayed October 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
Reviews in 20 cities Reviews in 20 cities
3 helpful votes 3 helpful votes
“a good budget hotel”
3 of 5 stars Reviewed 18 August 2011

This hotel is all about location, it is so close to the principe station and the cruise ship terminal that you dont need to get taxis to either and it is a comfortable walk to downtown. Although the room was small especially the shower cubicle in the bathroom it was clean and tidy and with breakfast provided represented good value.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask barry c about Hotel Alexander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“No SAFE at all !!!”
1 of 5 stars Reviewed 1 October 2010

We have booked the hotel for two nights but we have left in the afternoon has it was impossible to sleep !!! First the front office called to see if we would like to extend , then the Housekeeping call if we would like services in our room and finally around noon one of the housekeeping service OPEN WITHOUT NOTICE OUR ROOM !!!!! At that point we did not fell anymore safe PLEASE BE ADVISED !

  • Stayed September 2010, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Worst Hotel!”
1 of 5 stars Reviewed 28 February 2009

ne of the worst hotels I have ever stayed at. A real fire trap. There is only one way out of the building through narrow halls. The breakfast area is in the basement and there is only one exit. The staff does not wanted to be bothered with any requests or statement to problems with the rooms. The rooms smell of cigarette smoke and mildew ( this is non smoking hotel but the cleaning lady smokes as she cleans). All quasi legale I was told. In addition one of party was robbed in broad daylight just outside the hotel. No one in the business group would use The phones because they had a brown filthy shiny coating. We were told it had internet connections which meant a single computer in the lobby which cost 2.5 Euros per hour to use and the key board had the same coating as the telephones. The keys did stick. Some one found a condom wrapper on the floor. Another in the party showed us her shower which she called the black forest because of the mold. There was no hot water. At best it was lukewarm. The toilets had problems flushing and it would take several flushes to just get rid of urine. If asked to stay at this hotel do not stay there, pay whatever it will take to stay anywhere else.

  • Stayed February 2009, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask maritime58 about Hotel Alexander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Sporco e alimenti scaduti a colazione”
1 of 5 stars Reviewed 27 May 2012 NEW
Google Translation

  • Stayed May 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Infociv about Hotel Alexander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cesare camogli, Proprietario at Hotel Alexander, responded to this review
28 May 2012
Gentile Anonimo Signore,
siamo molto dispiaciuti per il giudizio così negativo da lei espresso, ed in tutta onestà non crediamo che un albergo rispondente alla sua descrizione avrebbe ancora possibilità di esistere sul mercato. Sappiamo che le condizioni generali manifestano delle problematiche, soprattutto le condizioni della moquette che stiamo procedendo man mano a sostituire ( le chiazze che si possono notare sul tessuto sono in gran parte riconducibili anche ad uso massiccio di detergenti che lasciano però il tessuto scuro alonato come se fosse lurido). Anche sugli altri disservizi da lei elencati ci sentiamo di replicare. La pulizia delle camere, dei bagni e degli altri spazi è sempre controllata da un responsabile dopo il lavoro eseguito . La biancheria è trattata da una ditta preposta che collabora con noi da 30 anni.La colazione a buffet è più ricca della media della nostra categoria. Qualcosa può sempre funzionare male o malissimo difficile, mi permetta, che tutto sia contemporaneamente allo sbando come lei descrive.Da proprietario della struttura mi faccio comunque carico del suo giudizio . I controlli sulle sue segnalazioni, per noi molto importanti, sono già stati eseguiti.
Cordialmente La direzione Htl Alexander
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Additional Information about Hotel Alexander

  • Alexander Hotel Genoa
Address: Via Bersaglieri D Italia 19, 16126 Genoa, Italy
Price range (per night):* INR4,849 - 8,248

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