I spent two days at Villa Pagoda in december with my wife and my 2yrs son. The Villa and park are very nice, the room is large with a view on the park and swimming pool.
Everything went well but at checkout time, in the bill there was listed 4bar consumation related to the milk baby's bottle (10eur, the bill was 260 including milk). I show my surprise about the milk with the hotel secretary, saying that is not 'elegance' asking money for baby milk. The secretary called the director (that is the owner, Mr cavalieri). I explained him my point of view, but he said that as we had a very good price (low season) than addionatal service must be payed.
I told him that the milk asked Friday night and Saturday night were true bar consumation, but the milk at breakfast time in the morning was included (buffet), so the 'service' in the mornign was only to warm up the milk.
Nothing to do. he was very unflexible. So I payed 250eur for the room plus 10eur for the milk.
That's a pity because the place is very good.
- Romantik Hotel Genoa
- Romantik Hotel Pagoda
